Hi All,I have recently updated my iPhone to iOS 17.3.1 and since then (29.2.2024) I am not able to load my game Real racing 3. It is not working for 3rd day/ I have tried to reinstall the game and download all assets and it is fine until I iam trying to Restore my profile ( I have level 250 over and I am playing this game over 10 years)It always stuck on spinning circle on screen with 3 Real racing sign and message "If you want to race inthe real world, try your local truck. ..."Could you please help me

Had the same issue since update in. October. You aren't alone. EA "help" is no help at all.

Iam trying to restore my profile but not able to load my game Real Racing 3..It always stuck on spinning circle on screen.!!Pls pls pls help me.. 😭🙏🏼

@Syclone0044 I thought so too, at first. But I'm not so sure about it now. I was playing the game normally, until at some point it stopped responding. Quit and restart, it won't finish loading. Uninstalled and reinstalled, it starts but then crashes when restoring the cloud save. This seems to happen at the point it's supposed to load the car animation. So I think that's where it encounters a conflict.Since this happened to me while playing Red Inferno, I suggested they look at the 2 Ferraris with the same name, one being the 2019 Ferrari F1 car.My biggest frustration is the loss of the previous week's rewards for OMP and WTT. Also means I cant get the rewards for completing all VP events, along with losing 6 days worth of daily check in bonuses.It used to be Firemonkeys support would offer compensation for resources lost in such a case.Nowadays they greet you with "No worries, we'll solve this for you" and later it's "No fix" case closed.

I am having the same issue. Updated to the latest version 13.0. I opened my game 2 days ago and got a pop up window stating RR3 needed to install and additional 54MB. Now it is stuck at 8MB downloaded and stays there. I’ve tried closing the game many times and it’s the same result. After a period of time, I get a pop up window saying “Cannot download additional game files” Any help would be graciously appreciated. Thanks.

@__nox007__75 I'm having the same issue. I thought it was a corrupted cloud save. Now I think it's the update itself. I have noticed this while playing Red Inferno for the Ferrari SF90 XX Stradale, after having farmed M$ with one of my 2019 F1 cars. I think it may have something to do with the fact that the 2019 Ferrari F1 also shows up as SF90 XX Stradale. Could be that is causing the game to crash while loading as it encounters a conflict.And yeah, support is not really giving any support.

Game is not loading - Ream raicng 3 issue

15 Replies

yukonsjoy837
12 months ago
Had the same issue since update in. October. You aren't alone. EA "help" is no help at all.
An2nyPM
6 months ago
Iam trying to restore my profile but not able to load my game Real Racing 3..
It always stuck on spinning circle on screen.!!
Pls pls pls help me.. 😭🙏🏼
Steack58
5 months ago
@__nox007__75 I'm having the same issue. I thought it was a corrupted cloud save. Now I think it's the update itself. I have noticed this while playing Red Inferno for the Ferrari SF90 XX Stradale, after having farmed M$ with one of my 2019 F1 cars. I think it may have something to do with the fact that the 2019 Ferrari F1 also shows up as SF90 XX Stradale. Could be that is causing the game to crash while loading as it encounters a conflict.
And yeah, support is not really giving any support.
Steack58
5 months ago
@An2nyPM Have you tried uninstalling and reinstalling RR3 but don't restore your last cloud save. See if it loads the progress level you had when update 13 came out.
If so, you can start over but won't be able to save your game until you have more resources than you had in the last cloud save. I would also suggest to avoid playing Red Inferno, unless you can complete all stages in one go. You'll be able to play but will miss out on VP points and daily check in bonuses. I even lost my OMP and WTT earnings.
Btw, Im playing on an android device.
Steack58
5 months ago
@__nox007__75 Oops, only now I see you had this issue in February.
I'm playing on android devices and am having the same problem now.
Has you issue been fixed and may I ask how?
Syclone0044
5 months ago
I’m on iOS and having this exact issue since today. EA Help said they’re investigating but closed my Case saying “no fix available”. I believe it’s a corrupted cloud save.
Steack58
5 months ago
@Syclone0044 I thought so too, at first. But I'm not so sure about it now. I was playing the game normally, until at some point it stopped responding. Quit and restart, it won't finish loading. Uninstalled and reinstalled, it starts but then crashes when restoring the cloud save. This seems to happen at the point it's supposed to load the car animation. So I think that's where it encounters a conflict.
Since this happened to me while playing Red Inferno, I suggested they look at the 2 Ferraris with the same name, one being the 2019 Ferrari F1 car.
My biggest frustration is the loss of the previous week's rewards for OMP and WTT. Also means I cant get the rewards for completing all VP events, along with losing 6 days worth of daily check in bonuses.
It used to be Firemonkeys support would offer compensation for resources lost in such a case.
Nowadays they greet you with "No worries, we'll solve this for you" and later it's "No fix" case closed.
Syclone0044
5 months ago
I have contacted 4 EA Help reps and only one seemed to have “tools” to assist me. I am hoping she means the tools to restore cloud saves like Firemonkeys used to do.

I am very worried that possibly nobody has these tools anymore and we will never be able to play this game again except if we clear all progress and forfeit our accounts.

The days of FM helping and compensating are clearly over, and now all we get is useless AI and chats suggesting generic FAQs like restarting device and reinstalling game etc.
They told me to use the in game Support button instead of EA Help, which I can only access if I delete the game, reinstall and DONT restore cloud save. I’m currently waiting for someone to respond there but I doubt they ever will. My last EA Help rep claims his “colleague” will “surely” respond to me soon.
Syclone0044
5 months ago
They did reply in game under the Support button chat screen. Claim they restored to an older cloud save but unfortunately did not fix the issue. I asked for a cloud save from 1 day older than that one and let’s see what happens.
Mikejamm
5 months ago
I am having the same issue. Updated to the latest version 13.0. I opened my game 2 days ago and got a pop up window stating RR3 needed to install and additional 54MB. Now it is stuck at 8MB downloaded and stays there. I’ve tried closing the game many times and it’s the same result. After a period of time, I get a pop up window saying “Cannot download additional game files” Any help would be graciously appreciated. Thanks.