Forum Discussion

saarb737's avatar
saarb737
New Rookie
2 months ago

Real Racing 3 won't let me sign in to my account ("Guest" problem).

lately i could only compete as a "GUEST".  
i try to sign in using google play\gaming hub and it goes to a screen where it opts me to put my email adress and says that "this account will be add to your device" (image "1")

the thing is- that email (gamil) account is ALREADY ON THE DEVICE.

so when i type my email and click "next", it says "This account already exists on your device" (image "2")

and i cant put my password, so basically all my progress (long long progress) in the game is gone!!!!!!

how do i restore it? i cleared cache, i cleared data, i un-installed and re-installed.

what the.....****** is this!? 

i add 2 pictures so you can see what i mean.

6 Replies

  • IAMSoSlow1's avatar
    IAMSoSlow1
    Seasoned Novice
    31 days ago

    This was recently fixed.  Open RR3, go to Settings gear, click on next Settings gear, Download All Assets, and you should be signed in again.  

  • saarb737's avatar
    saarb737
    New Rookie
    30 days ago

    i did it, but guess what? when i restore the data i have now only 7 cars instead of the 80+ i had, and 99% of my progress IS GONE!!!!!!!  wtf!!?!?!?!!?!? 

  • IAMSoSlow1's avatar
    IAMSoSlow1
    Seasoned Novice
    30 days ago

    I don't know what to tell you.  I didn't need to do a cloud restore as all my M$, R$, Gold, cars, etc. were still there after I clicked the Download All Assets button.  I do manual cloud saves daily so it wouldn't have made much of a difference for me if I did use Cloud Restore.  When the problem first started I did lose all assets but luckily cloud restore did still work and I was able to recover everything.  Another time while trying to fix the problem I lost most, but not all of my progress then I noticed RR3 had used an old google account instead of my current one.  Maybe that's what happened to you.

  • saarb737's avatar
    saarb737
    New Rookie
    29 days ago

    im using the same account. and still, when i restore from could, it restores like 1% of my progress and 99% of hard earned progress is gone like its never been there!! and EA wont help.. all they do is letting me chat with some half human chatbot that gives no solutions at all.

  • IAMSoSlow1's avatar
    IAMSoSlow1
    Seasoned Novice
    29 days ago

    I know that really sucks.  When you were playing as Guest did you still have 100% of your progress?  If so were you regularly doing Cloud backups manually?  

    ME7 has a good video (which I used when filing my ticket).  ME7's Video

    https://www.youtube.com/watch?v=_15i959mGSw

    It took several days to get a reply but eventually someone should get in touch with you in-game.  Keep checking the Support section and when they have responded to you there will be 1 in a red circle on the Support button.

  • saarb737's avatar
    saarb737
    New Rookie
    27 days ago

    i did it few times already. guess what? nothing! still 99% of my progress is lost!

About Other EA Racing Games

Join other players in celebrating classic EA Racing games. Loyal Real Racing or Burnout Paradise player? You're in the right spot.1,237 PostsLatest Activity: 8 days ago