im using the same account. and still, when i restore from could, it restores like 1% of my progress and 99% of hard earned progress is gone like its never been there!! and EA wont help.. all they do is letting me chat with some half human chatbot that gives no solutions at all.
I know that really sucks. When you were playing as Guest did you still have 100% of your progress? If so were you regularly doing Cloud backups manually?
ME7 has a good video (which I used when filing my ticket). ME7's Video
https://www.youtube.com/watch?v=_15i959mGSw
It took several days to get a reply but eventually someone should get in touch with you in-game. Keep checking the Support section and when they have responded to you there will be 1 in a red circle on the Support button.
i did it few times already. guess what? nothing! still 99% of my progress is lost!
