Dolby Vision HDR on LG OLED TV's - Black Screen
Product: EA SPORTS PGA TOUR
Platform:PC
Summarize your bug On launch the game tries to load into Dolby Vision HDR mode which will result in a black screen with no video on LG Oled Tv's. This has happened for the last 3 years on every Madden PC game so it seems to be an issue with the engine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Playtest with an LG OLED TV.
What happens when the bug occurs? Black Screen. I get audio just no video.
What do you expect to see? The Game
Like I mentioned earlier this has happened on every Madden release on PC so it's a common occurrence. Usually takes a day or so for the patch to fix the issue. I'm not sure if the game should be selecting HDR instead of Dolby vision or it's setting the resolution to one that is not working on the LG Oled Tv's.
A quick fix is to edit this file
C:\Users\....\Documents\PGA TOUR\shared_data\cache\2250885772\hardwareSettings.json with Notepad and change HDR to False. The folder name after the cache folder may be a different number so just choose the folder that is all numbers and you should see the hardwaresettings file. Make sure you don't turn HDR on in the menus afterwards or the issue will happen again. Don't ask how I know.
