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eplate2's avatar
2 years ago
Solved

EA Launcher - Infinite Loop, Game Never Launched - please help?

ok so i bought PGA Tour 2023 on Steam. Steam asked me to link my Steam account with my EA account and it took me through that process during my game install on Steam. I had the old EA app installed so it updated to the new on. I had forgotten my login for EA and wanted to change to a new one so I decided to make a new account with a new email address but when I did this, I was unable to find the game that I downloaded on Steam in my game library. I reverted back to my old EA account and was able to find the game. Problem I am having now, is when I click the game to play, it tells me "preparing game" before it seems to crash. hen, it takes me through an infinite loop of the EA Launcher opening, the message "preparing game" appearing and it crashing. This loop is infinite and the only way for me to stop it is by restarting my pc. The game never launches

8 Replies

  • i should add that i talked to support and they mentioned this issue is happening worldwide right now but that i should mention it here in the forum for some reason

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @eplate2 

    To confirm are you signed into Steam and the EA app client with the Steam/EA accounts that are linked to one another?

  • WetJones's avatar
    WetJones
    2 years ago

    I'm also having this issue, and I am logged into to both accounts that are linked. This only started happening after patch 11.0

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @WetJones 

    To confirm do you still have the older EA PC client (Origin) installed?

    If not, can we try the following?

  • I have better suggestion. Make something that actually works before releasing it, test your * systems and make sure they're flawless before people buy your * and use it and then it doesn't work. But thats something EA as a company doesn't get. Lets talk about the Battlefield 3 / 4 campaigns. They are buggy as * 

  • WetJones's avatar
    WetJones
    2 years ago

    I've done all of this and it still does not work. Is there a fix coming?

  • I had the same issue with battlefield 4, what worked for me is going in the steam folder and running the x86 launcher of the game as admin and the game launched without issues 

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