Error Code 5 (PC)
When i start the game error code 5 pops up after accepting terms and services. And from that point at every page error keeps popping up. Only way to continue is selecting continue. I can acces modes ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @Requascatinpace Thanks for letting us know what you are running into!
To confirm do you get error code 5 on every page once your in the game?
Also, when you have a moment can we try the following?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Thanks!
Yes, I get the error code on every page from the users agreement to the main page and career mode. I have tried all the things you have suggested but still nothing changed at the moment.
same here
- EA_Illium
Hi @Hazbless @dodicetinkaya To confirm have you tried the steps I posted above?
If so would it be possible to get the following info?
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag and an EA App Error Report ID (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Platform: PC
Region: EU
Are you getting an error message?: Yes, I get an error message, with the error code 5 after I try to accept the terms and conditions and when I try to make any changes.
Date this issue started (is it still happening?)?: Started yesterday when I installed the game again after resetting my windows install, still happening today.
Is anything else happening?: Not really, just that I cant save any changes made to the settings and cant start the carreer mode.
Please share any steps you've tried to far to resolve the issue: I have 1. Repaired the game 2. Reinstalled the game 3. Tried all the solutions from the other threads that said the issue could be fixed by turning off tooltips, without any success 4. Added the game to my antivirus exceptions so antivirus should not cause any issues
If possible, share a Screenshot or Clip: I attached a screenshot of the error
If on PC, please share a DxDiag and an EA App Error Report ID (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers): attached dxgiag to my message
