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Grocs_Blech's avatar
Grocs_Blech
3 years ago
Solved

Haven't received Madden 23 with Deluxe Edition purchase

Hi team, Some users have complained of not getting their in game bonuses. I haven't received my copy of Madden 2023 on the EA App (PC) I got all the pre-order bonuses (made sure you go to rewar...
ea sports pga tour
technical issues
  • strych919's avatar
    strych919
    3 years ago

    you will get that on the 7th

GamingSnippeX's avatar
GamingSnippeX
3 years ago

Hey,

I pre-ordered the deluxe edition of PGA for pc via the ea launcher. I received the pre order items ingame. What's missing is madden nfl 23? I have not received a key, or can see it in the library.

what went wrong?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @GamingSnippeX Can you try to Clear the EA Apps cache and sign back into your account? After check your library if Madden 23 is there. 

  • EA App's Cache (Top Left Menu > Help > App Recovery) 

For more information on the EA SPORTS PGA TOUR Deluxe Edition x Madden NFL 23 Pre-Order Offer check our FAQ. 

How do I get my copy of Madden NFL 23?

Once you pre-order the EA SPORTS PGA TOUR Deluxe Edition by April 6, 2023 at 11:59pm ET, the copy of Madden NFL 23 will be available via the following methods based on where you pre-ordered from. As part of this offer, Madden NFL 23 will be playable starting April 7, 2023.

  • PlayStation & Xbox Users: Madden NFL 23 will automatically entitle to your account on April 4, 2023. If it does not show up right away, manually search for Madden NFL 23 on the storefront and download from there directly.
  • PC Users: Must manually download Madden NFL 23 on or after April 7, 2023 by going to the library and selecting to download Madden NFL 23.

Thanks!

  • GamingSnippeX's avatar
    GamingSnippeX
    3 years ago
    Thanks for the feedback, I just cleaned the cache, even twice to be on the safe side and logged in again, unfortunately it didn't help ☹️ .
    • ExtremeGamerSB's avatar
      ExtremeGamerSB
      3 years ago

      I know the feeling. Didn’t get any of my preorder bonuses or deluxe content other than the xp and coins. But we had the thread just randomly closed with no help. Very disappointing 

  • GamingSnippeX's avatar
    GamingSnippeX
    3 years ago

    Hey, still no Madden in the library yet. I wrote to EA Support and opened a case. How long does an answer usually take? Is there any other option I have?

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