Online ranked round stats don’t get recorded
Product: EA SPORTS PGA TOUR Platform:PlayStation 5 Digital Edition Summarize your bug Online ranked leaderboard does not record stats. For example if I get 4 wins and 1 loss the leaderboard does no...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHI @Zeesworld Which 5 matches got recorded? The first, last, or random?
This is insane…. Doing everything on my power to be a top competitor online..tell me how I can succeed if your not registering wins and losses online!!!!!!!!!! Fix this * or it’s 2k golf from now and forever!!’
- @Zeesworld What does your record look like?
- EA_Illium
Hey Everyone,
I wanted to update this thread, that the latest patch 7 should now be fixed.
Can anyone confirm if they are still running into this issue?
Thanks!
@EA_IlliumThis is completely false. This issue is worse than ever right now. Foursomes and Match play track your wins/losses 30-50% of the time. Today I had 6 straight wins not count. 6 straight matches and not a single result counted toward my record. Are you trying to drive away the tiny player base that is left? This is a competitive mode and when you spend 3 hours playing a game and not a single match counts, it's pretty demoralizing. Sorry if I sound super annoyed, but I am because I've probably wasted hundreds of hours total in this game playing matches that never count for anything.
Xbox. Leaderboards not loading properly and no results counting, even when opponents quit.
- @Zeesworld Mate. Its a joke. I get -10's on the weeklys and finish missed rank. Its * poor.
- EA_Illium
Hi Everyone,
Thanks for letting us know what you are experiencing with PGA Tour.
You can try running through our connect troubleshooting to see if the stats update:
SpoilerXbox:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
PlayStation:
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool then Check for Windows and GPU updates
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
If you are still seeing Online stats not track correctly please let us know the following
- Which game mode are you playing? (Career, Online, Tournaments, etc)
- Are you getting an error message?
- Have you tried restarting the game or playing a different mode and returning?
Also, if you have not please also let us know the following...
Platform:
PSN ID/Xbox GT:
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Are they looking into fixing this problem I have over 3000 career wins.....been killing it this season and not getting credit got lots of pictures of wins...just wondering if a patch is comen before they lose players...tyvm
I have had 5 games not register in season 4. They were when I was 13-2, 12-1-1, 10-1-1, 7-0 and a 3-5-1.
funny mine really weren’t registering on 4 of my better matches. Just my luck.
Agreed. Juust went 14-0 last night and no points again! But if you lose the match will count! In the top 50 but should be in the top 20! What a joke!
