PGA Steam Deluxe Edition - no early access missing pre-order items

I've definitely talk to Amazon several times about it, everyone at Amazon seems to be clueless about what to do.

Hi @ReganStation Try the following:

1. Go to: https://www.amazon.com/yourgamesandsoftware
   1. For an FAQ check out here.
2. Sign in to the Amazon account that purchased the Digital Game
3. You will see a list of digital games you've purchased (Each purchase will show the game name, platform, CD Key, and date purchased.
4. You can find the CD key here to redeem

Should look something like this:

Spoiler

Let me know if you find it!

@EA_Illiumhas there been any solutions found for this issue?

Not for me, guess I'll just have to wait until midnight.  Last time I'm preordering through Amazon because you can't get a refund from them. Very frustrating.

According to Amazon customer service, they get the keys straight from EA so I'm not sure why or how things got so messed up

I wonder if this is just an Amazon thing.  The only reason I pre-ordered from them is that I had a $45 gift card that I used.  I was wondering if I actually got a deluxe version key but when I check the EA app it says that I have the deluxe version pre-order through Steam but it also says that it unlocks April 7.  Haven't heard anything from EA support.  

I just checked my EA app and it says the same thing.  I also used amazon because of a gift card.  Same as far as support.  This board was the closest I've gotten to hearing from anyone. 

Thank you but I do know where the digital contents is located. The problem is the code wasn't sent to me at 2am Central standard Time on the 4th like it should have so I called Amazon at that time and they didn't know why it had happened, at that time Amazon cancels my order so I could reorder it but because of this I lost my pre-order spot. This all happened at 2:30 in the a.m. on the 4th.

I purchased two copies of this game 1 through The PlayStation store for PS5 was able to download at 11:00 p.m. on the 3rd, no problem but the Amazon PC steam version had me waiting till 12:00 p.m. Pacific time so 2:00 a.m. my time to download the game but again because of some glitch somewhere I never received my code to get my pre-order PC steam version.

Spent almost $200 for this game to have it on to platforms.

Now I have a pre-ordered $92 deluxe version of the game on my PS5 with all the pre-order goodies and a '$92 deluxe version with none of the pre-order goodies but both were bought at the same time.

The game unlocked on 4/7 however the only items I received in the deluxe edition rewards section where the points and XP.  I do not have Madden or any of the other pre-order bonuses. @EA_Illium Can you or someone please help me find a solution?  I have already not received one of the "perks" for buying the game early and now I am missing content on top of this.  I have restarted steam/ ea/ and my computer and nothing is showing up.  All in all this has been a disaster of an experience.

Exact same thing with me.  This preorder has been a real problem.  I submitted another ticket, hopefully this gets resolved.