Re: Lost Tickets trying to enter Daily or Weekly tournament

Hi Everyone, 

If you are seeing an issue with losing tickets for weekly tournaments lets us know the following and we can take a further look:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

PC Windows 11, EA ID i believe it is Shaleo83, only started today. I've tried restarting pc, checking for updates and repairing game files. I lost 1000 credits and 3 tickets tho the clip shows me trying to enter the free daily as i didnt want to lose anything else. I cannot upload a clip as mov and mp4 is not supported here

Product: EA SPORTS PGA TOUR
Platform:PC
Summarize your bug I played in a daily tournament earlier today, and now when I try to enter any of the others it takes my coins (entry fee) to enter and does nothing. It doesn't proceed to the screen to pick my golfer and play the tournament. Again, I played in a daily tournament earlier today, and given that it's unlimited entries something seems off. I've lost 3k coins doing this now. Even the free daily tournament isn't working.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure if this is account wide, or global.
What happens when the bug occurs? Nothing
What do you expect to see? A refund of my coins, and a fix to play the tournaments

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See below

I’d like my 20 tickets back. I entered a tournament and the screen glitched and I believe took double the 10 ticket entry without letting me play

I tried another tournament for 5 tickets and the same crap. 25 tickets owed

PS5

No online tournaments are working but are eating the credits. You click which tournament you want, the enter for (how much tourney cost) pops up, hit ok and it doesnt advance but will take the entrance fee. 
Get on this EA unacceptable 

exactly the same  on PC

Product: EA SPORTS PGA TOUR
Platform:PlayStation 5
Summarize your bug Since update today the tournament are not starting, but it is taking the ticket cost of entry regardless. I have tried the weekly arcade and pro tournaments twice each so that is 16 tickets I am down! Doesn't even work on the free daily tournament.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play a weekly or daily tournament.
What happens when the bug occurs? Ticket count goes down and nothing else - tournament does not start
What do you expect to see? Expect the tournament to start

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I am now down 16 tickets as tournaments have not started. Any chance of getting these refunded?

Hi Everyone, 

Thanks for far for providing the requested information while we take a further look at this. 

I wanted to check did anyone manage to capture a video of this happening. 

Thanks!

Platform: xbox series s

Xbox GT: ghostface112384

Region:USA

Are you getting an error message? NO

Date this issue started (is it still happening?):7/18/23 (I now only have 5 tickets left and don’t want to try again and lose them. 

Is anything else happening? No

Please share any steps you've tried to far to resolve the issue: Posted on general discussion and was sent a link to post on this thread

I lost 20 tickets

Xbox Series X

ThoseFiveJews

Northeast US

No error message. Just takes my coins and tickets.

Today

Nothing else happens.

I don't know what kind of a picture you want. There is no way for me to take a picture of your game stealing my money.

i have a video of it happening but im not able to upload it here. This is the link for the saved video i have tho https://vimeo.com/846473243?share=copy

if you want me to make an alternative video with it actually taking my currency i will and you can watch my credits slowly dissapear lol (aslong as you'll give them back ofcourse

Platform: XBox 

PSN ID/Xbox GT: ADS316

Region: U.K. 

Are you getting an error message? no 

Date this issue started (is it still happening? 18 July 2023

Is anything else happening? Taking tickets for any online tournament and not logging my score. Lost around 30 tickets. 
Also nobody is seeing their score register in online mode. 

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Yesterday; PS5, three times I tried and lost 25 tickets.

Platform: PS5

PSN ID/Xbox GT: MidwayMonster_50

Region: Midwest

Are you getting an error message? No

Date this issue started (is it still happening?) 7-18-23

Is anything else happening? I lost 20 tickets and 4,000 coins where it let me click to play a Tournament and then didn’t take me to the next screen. I also participated in the Daily and it recorded my score but I didn’t get any coins from it and I would’ve at least gotten some. The lowest score was -7 and I posted a -5. 

Please share any steps you've tried to far to resolve the issue: No way to resolve it

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) No screenshot because it just took my coins. The yellow circle just kept going in the bottom right corner but it took me back to the tournament menu page when I paid the tournament fees. Would like to get my tickets and coins back.

My Xbox tag is Dark Element48, I lost 5 tickets in the weekly tournament recently no score showed up. Did pretty well too. Also didn't get a pay out of 775 for a challenge completed, shows done just didn't get reward.