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Hey @Troglen
Thanks for the update and for trying those steps again. Have you ever gotten another message besides this one, or have you checked with our support in case there is an issue with the EA account?
Cheers!
I wasn't kidding when I said I had been with 15 different advisors to the point they said all options have been exhausted please try the forums and maybe someone else has also experienced this. But each time it's with their emails, or login, or passwords they can't remember.
Sorry if that sounds like a rant, it's just the most ridiculous thing I've ever gone through. But no, I have not gotten a different error. Last night an advisor wiped my old games pass ultimate trial logs, unactivated and reactivated my account, and we also went through every troubleshooting step together, again, in regards to connection issues on my end. I'm always down to retry certain steps, but the back and fourth of doing a step I've already done and waiting for a reply is also ridiculous. If I could refund I would, but EA nor EPIC will despite zero playtime due to it being the deluxe version.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @Troglen
Thanks for the update, Would it be possible to get a fresh DxDiag file? You can attach it to a reply here.
- 2 years ago
Thanks again for the help, I've attached the file.
- EA_Illium2 years ago
EA Staff (Retired)
Hey @Troglen
Apologies for the delay, I'm not seeing anything there that should cause concern. To check do you see the game in the EA app client after you downloaded it from Epic?
If so, does launching from the EA app client versus the Epic client make a difference?
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