Daily Activities Menu Soft Lock / UI Freeze – Account-Specific Issue

Hello EA Support Team,

I would like to report a persistent issue affecting my Plants vs. Zombies 2 account.

Issue Description: The Daily Activities menu becomes completely unresponsive after opening it. The Daily Activities window appears normally, but the UI freezes and I am unable to interact with anything on the screen.

Symptoms:

The Daily Activities popup opens automatically and/or remains stuck.

The Close (X) button does not respond.

Tapping anywhere on the screen has no effect.

The game itself does not crash.

All other game modes continue to function normally.

Affected Areas:

Daily Activities: Not accessible due to UI freeze.

Adventure Mode: Working normally.

Arena: Working normally.

Penny's Pursuit: Working normally.

Other menus and gameplay features appear to function correctly.

Troubleshooting Performed:

Force stopped the game.

Cleared application cache.

Restarted the device.

Switched between Wi-Fi and mobile data.

Verified the game is updated.

Tested on both Android and iPadOS devices.

Reinstalled the game.

Results: The issue persists across multiple devices and operating systems using the same account. Because the problem follows my account between Android and iPadOS, I suspect the issue may be related to account data or corrupted Daily Activities data stored on the server.

Duration: This issue has been occurring for a long time and has not resolved itself after daily resets, application updates, or device changes.

Game Information: Version: a:13.2.1 d:0.0.0

Player ID: 3AFCB264-F694-44DF-90C5-C8A1CDD5597E

EA Device ID: 0f3ab06be73d8a0cee2d6e5cb2b27b6c9ef395998e3474832a4b22f9aef03267

Additional Information: I have attached a video demonstrating the issue. The problem appears to be isolated to the Daily Activities system and does not affect the rest of the game.

Could you please investigate whether my account contains corrupted Daily Activities data and, if necessary, reset or repair the affected data?

Thank you for your assistance.

Best regards,