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Lisuvius's avatar
Lisuvius
Seasoned Newcomer
10 days ago

Game crashing after completing Penny’s Pursuit Battle

My game crashes after I battle in Penny’s Pursuit.   It crashes every time I try to collect seed packets in arena.   It crashes sometimes when I’m collecting mints in arena.   Ever since the introduction of the blaze plant (where I could not play arena for the entire month due to crashing) my game performance is terrible.   It is almost unplayable due to the constant crashing.   I am unable to send a bug report or ask for help.   I play on a Gen6 iPad tablet.  I am on the latest iOS (17.5.2 - I think) and the latest version of the game.  Any ideas?

3 Replies

  • Lisuvius's avatar
    Lisuvius
    Seasoned Newcomer
    4 days ago

    I should say that I did receive a response from support.  The usual question of do I use third party software (no) or an emulated device (no) and then they send me the troubleshooting links which are not helpful or suggest actions that I have tried before.   Then my case gets closed without resolution.   I just reread my email responses

  • Lisuvius's avatar
    Lisuvius
    Seasoned Newcomer
    4 days ago

    The problem continues to happen.  I am unable to collect the 10 gem prize if I complete 8 daily tasks.  The game crashes all the time.   I asked for help.  I did not receive help.   The same old answer of - “it’s YOUR game.  Delete your game and get the app again but save your game first”.  Well, I can’t confirm that my game is saved.  The iCloud won’t save it.  Not sure if Game Center has it saved.   I am so frustrated by the lack of support and how difficult it even is to get support.   Can you help me?

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey Lisuvius I believe this issue should be fixed by now, is this still happening?

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