Just downloaded and installed the recent update (9.4.1), but now each and every time I start up the game and tap Play, it crashes out while loading into the main screen. Although I am playing on an older iOS 12.5.5, the post in the News and Updates section on November 16th does say this update requires minimum of iOS 10 or later. I've played this game for years and never have I experienced such a game-breaking update like this... has anyone experienced this problem?Hoping EA will come up with a fix for this...

Hi @niterhk Can you try to go through our Troubleshooting games on iPad and iphone guide to see if we can get past this issue?

Thanks @niterhk for posting this, actually I do not think PVZ2 9.4.1 update for IOS is available in the UK region yet, but even if it is, I will keep off the update for now. 👿

I’m up to date on my Ipad and in the arena I crash as I win. Very frustrating. I still lose a gauntlet and most of the time it saves my progress on the wins. But the win is not registered. Also on the piñata party it sometimes goes into ground hog day marathon and you win hit your three piñatas and the game then asks you if you want yo retry via 1000 coins or watch a video. This repeats forever and you never win. Serious problems I this game and please most of us know what we are doing. Resetting my iPad. Uninstalling and installing the game. There is code issues not our issues so please don’t come back with some lame excuse. Sorry but I’m very irritated to try and get 300 points when all my wins fail and crash out. It’s like pulling teeth. To me it’s like a sprites thing or out of memory issue. Since you have zero control on IPad to clear cache or anything like that. No settings to pull down video levels. Fix the issue. And I have 9.4.1 pvz2

The map also encourages players to spend lots of $$$ in the shops....I aware there are many bugs with the game and am sure they are prioritised, fixes will come sooner or later but until it is fixed you have the following choices:a) accept the work around offeredb) stop playingc) try to enjoy the frustrations created by the crashes

I did read all your posts but since it was on the previous page I summarise them to make it easier to follow.You started posting on #5 last page.#5. Two bugs reported, Arena crashes and piñata party appeared to be endless. You complained that the game frustrates you and ordered the bug to be fixed. Quote '..Fix the issue. And I have 9.4.1 pvz2'#6. I was trying to help asking if ice plants were used and advised not to use them as it has been reported to be the cause of the problem in Arena. #7. You replied ice plants were used because the game required, you did not seem to bother to try the workaround as there was no confirmation whether the Arena crashes had stopped and once again ordering the bug to be fixed.Quote '...If there is a problem with the ice plants then fix the ice plants.' There were also more off-topic complaints about endless piñata party bug which was not relevant to crashes and guess what? the usual ordering of bug fixes.Quote '.. But if the ice plants are causing a problem then fix the issue'. #8. As the game does not actually required ice plants to be used for Arena, I made a sarcastic reply saying the game also requires you to spend $$$ in shop. I acknowledged there are more than one bug reported and offered more advices and lists out the choices.#9. More off-topic about endless piñata bug and asking for explanation.#10. I pointed out this thread is about (Arena) crashing bug and not about (endless piñata party) bug.Now to reply your posts #16 & 17Quote '...I only asked what’s the deal with the crashing issue and what’s the deal with the the ground hog day piñata party. That’s all. I never once said my problem is more important so answer me now. Fix my problem now forget everyone else.'That was not what the original posts conveyed. See my summary above.These posts were coming across as rude and demanding, hence resulting a sarcastic reply.If you really want to know what happened with Arena crashing and the endless piñata parties, then the answer is that these were the new bugs introduced with the new 9.4 update. The fixes will done by PopCap but no time scale has been announced. Until the fix is released, you can choose to take the workarounds found by helpful forum members which might or might not work for you, or stop playing these game modes or even stop playing the game altogether.

Game keeps crashing after update 9.4.1

32 Replies

eieio_31310
Hero
4 years ago
Thanks @niterhk for posting this, actually I do not think PVZ2 9.4.1 update for IOS is available in the UK region yet, but even if it is, I will keep off the update for now. 👿
EA_Illium
EA Staff (Retired)
4 years ago
Hi @niterhk Can you try to go through our Troubleshooting games on iPad and iphone guide to see if we can get past this issue?
niterhk
4 years ago
@EA_Illium wrote:
Hi @niterhk Can you try to go through our Troubleshooting games on iPad and iphone guide to see if we can get past this issue?
The iOS on my device is the most up-to-date version I can get, I've tried everything including uninstalling and reinstalling the game, but still stuck with the same problem. Any better solutions, or will there be a fix available soon?
magsz0215
4 years ago
I’m up to date on my Ipad and in the arena I crash as I win. Very frustrating. I still lose a gauntlet and most of the time it saves my progress on the wins. But the win is not registered. Also on the piñata party it sometimes goes into ground hog day marathon and you win hit your three piñatas and the game then asks you if you want yo retry via 1000 coins or watch a video. This repeats forever and you never win. Serious problems I this game and please most of us know what we are doing. Resetting my iPad. Uninstalling and installing the game. There is code issues not our issues so please don’t come back with some lame excuse. Sorry but I’m very irritated to try and get 300 points when all my wins fail and crash out. It’s like pulling teeth. To me it’s like a sprites thing or out of memory issue. Since you have zero control on IPad to clear cache or anything like that. No settings to pull down video levels. Fix the issue. And I have 9.4.1 pvz2
eieio_31310
Hero
4 years ago
@magsz0215 There has been many reports on arena crashing due to ice plants (Winter-mint family plants) when destroyed, if you are using ice plants, is it possible for you to try using something else please and see if this temporary workaround solves your arena crashing issue?
magsz0215
4 years ago
I am using ice plants. But that’s what the map calls for. If there is a problem with the ice plants then fix the ice plants. Why have plants that don’t work? But that still don’t explain the ground hog day on the piñata party. You win but you lose. It’s over and over playing. Sometimes it’s good cause you can get lots of seeds and coins. But if the ice plants are causing a problem then fix the issue. Scale back the action if it’s a sprites issue.I got no control over the graphics.
eieio_31310
Hero
4 years ago
The map also encourages players to spend lots of $$$ in the shops....
I aware there are many bugs with the game and am sure they are prioritised, fixes will come sooner or later but until it is fixed you have the following choices:
a) accept the work around offered
b) stop playing
c) try to enjoy the frustrations created by the crashes
magsz0215
4 years ago
Still you did not try to explain or talk about the piñata party going into ground hog day movie. It never ends. You win and yet you don’t. And I hope for a solution soon. And I don’t see where it encourages $$$ buying in the map
eieio_31310
Hero
4 years ago
The title of this this thread is 'Game keeps crashing after update 9.4.1'
The game has more than the two bugs reported, why should yours be more important than other players?
magsz0215
4 years ago
Now it just crashed watching ads for coins. I was actually done with the ads. Went to play Arena again and up pops a 500 coin sign out of no where and the whole game crashed