I opened my pvz 2 app today after i woke up and all of my progress and purchases were gone? I played right before bed and everything was fine. I deleted the app and reinstalled it to see if it would fix the issue but it just brought me to a screen to chose between a new account or an old account i have. I dont want to click on either because it gives me a warning saying if i chose one it will erase all progress on any other account i have so im not entirely sure what to do.. I contacted support and after just one message of them asking for the ID it closed my case and would no longer let me reply to the email?? I play on an iphone if that matters.

@heatherosb650 , that happen to me twice, the first EA advisor asking me same question but can't help it so much, but i complaint to them about my previous case (with the case number) isn't solve yet, after that the 2nd EA Advisor recover my account with 2 extra accountmy suggestion :create another case and add your previous case number there (don't pick 'report bug' since that case always closed, pick 'missing content' or 'lost progress' is better) if still not respone from EA advisor, my last suggestion is report it (with detail and screenshot) to haemophilus_EA (reddit), good luck

I am also my youthful enthusiasm for more than 5 years, all progress is missing, and it happened yesterday, I hope to find it back orz

It has been confirmed to be a server issue and has had affected many players.Please follow suggestion below and I wish you all can get back your missing items.

Good to know!! I hope to get my profile back at some point. I miss playing!!

I lost my profile, progress and purchases 3 days ago. I contacted Help and was given the same "server outage" message. Has anyone here had this fixed yet? Wondering how long this can take or is all lost forever. No way I'm starting over, I've played for years and was #3 in the Jade league of Arena when it crashed.

I lost all my progess and purchased transactions in pvz2.

16 Replies

MAGICDAVESHROOM
Legend
6 years ago
@brianlurie
Unless you have your ORIGINAL player id number OR have an old copy of pvz2 on a different device OR registered your email address with EA before the crash, about all you can do is try and get EA HELP to try to take the trouble to look it up so they can reinstall your profile.
There will be a copy of your profile stored in EA's servers somewhere but without the correct account number they won't be able to find it.
If you search through the forums you will find many other players in the same situation.
Sorry.
brianlurie
6 years ago
@MAGICDAVESHROOM I have registered email on pvz2 - but only answer I get from EA is just waiting, we ar try fix it... and sorry 14 days? Okay, maybe we can wait another 2 years when EA will make new PvZ5 ... :D

this is not serious answer from serious company.

I dont want start from begining... is very bad, and very poor comunication from support...
MAGICDAVESHROOM
Legend
6 years ago
@brianlurie
EA's customer support has hit new lows recently, if you have your original player i.d. number then try tapping HELP CENTER at the bottom of the page and try complaining (again).
🚽🚽🚽🚽🚽
Sapphrina1
Seasoned Newcomer
2 years ago
I felt like I was only one until I read all these messages about losing all my plants that I paid for and progress from many years of playing. I am very disappointed also as I took was up to Jade and number 3 into game. I guess we just wait and see and keep on plsying...
MarcusFla2019
2 years ago
@Sapphrina1 The same happened to me
musick1982
2 years ago
It happened with me also. I am really do not understand how it can be? the same compensation 25 tickets, gems and ect. It is the shame for a such big company....
My original ID has no progress after many years and all my plants are lost .

Forum Discussion

I lost all my progess and purchased transactions in pvz2.

16 Replies

About Plants vs. Zombies™ 2

Recent Discussions

Plants vs Zombies 2 Arena

I can't login into my EA account

Piñata party stuck on next timer

I unlocked fat beat and I’m in dark ages

Pinata Party not working, daily ads not working