While travelling to Dubai, UAE, I was playing with PVZ2 on my lenovo tablet when I lost the internet. The game stopped and when I regain access to internet, PVZ 2 restarted and it went to the beginning where i woul chose a character and it started from the beginning. I lost all my data including the gems, the coins and the mints. Can you let me know how can I get my progress back. I am logged in as spartan 118 in the game.
Community Admin@ops_kingfish Hi, can you try restarting your device then log back into your gaming account and start the game again?
If you've been logged in and saving to the cloud, your progress should be kept, you can find more info here: https://help.ea.com/en-us/help/plants-vs-zombies/plants-vs-zombies-2/save-your-pvz2-progress-with-icloud-and-google/
You may want to double check that you're using the correct account if you have multiple ones. Account mixups can be the source of issues like this.
Thanks.
Community Admin@ops_kingfish Sorry for not getting back sooner. Please reach out to support, they may be able to assist, depending on the exact nature of the issue and why progress was lost.
I can't make any promises, but it's worth trying.
https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks, and good luck.
