When I opened the game today, my plant level and level progress were all normal, but my gold coins, diamonds and mints were all cleared, and the Power show, Power toss and Power Zap in the lower right corner of the level also disappeared, even the Zen Garden. The plants inside are gone. I hope the official can help me recover these data.
I had 15 years of progress, many plants at Mastery level, deleted and reset to beginner. EA were unable to restore.
This game is a bug-ridden piece of garbage due to EA's inability to do basics of testing and backup of user data.
I am having the same issue as well! Has anyone managed to get their stuff back?
The same thing happened to me! Did you get your stuff back?
I tried to reinstall the app, but it still has no effect.
Did you try reinstalling the app. On a timely basis i try to force sync data in settings as specific bugs go away when you uninstall and reinstall. Clear cache didn't help and clear data makes you place a big beginner tutorial which you can't skip. Hence i always uninstall and reinstall the app. However also check if another profile is created.
