need help with some purchases not restoring on my current pvz2 save file

Years ago my save file got deleted again by ea for no reason and they denied it but I decided to just move on with it, currently made a new save file to try and gat back into the game but only some of the purchases have restored and not everything returned to my current player ID, tried contacting the support for help but I swear its like talking to an AI when in the live chat, the help employee's either don't care enough to do their job and help their customers or they aren't qualified for this job or maybe its both idk. I contacted them through email instead of going into the live chat and those people actually asked me for proof of purchases which I happily provided to them, then they keep taking long with every single response back to me and asking me to re-send them the proof of purchases in a different way that they want, and they they still refuse to help me restore my purchases tied with my google play account, one agent even admitted that what I explained to them about how they should be able to restore my purchases was correct, and that guy closed the chat after confirming what I said was right, this is a very unprofessional act of behaviour by the employees here at EA help with some of them just being rude as well overall, if anyone has an actual solution as to how to possibly fix these purchases not restoring I would absolutely appreciate it