not receiving item I buy with real money

Question

hello everyone- 2 April 2026 I buy aqua vine seed x50, untill 30april I don't receive itand today 30 april&nbsp;I just bought sticky bomb rice seed x250 packagethe payment is succes but ingame pvz2 said unable to complete purchasewaiting too long till now I still don't receive what I have paid 😭buying plant like caulipower, toadstoll are no problemunfortunately there is problem when buying seed package&nbsp;please help me to receive that 2 item I bought (aqua vine x50 seed package and sticky bomb rice x250 seed packagebest regards

ea_kuba · Answer

Hey 2e7124272f7902fe​&nbsp;
Sorry to hear about the missing content. I can see how that would be frustrating. Unfortunately, for account-related issues, we don’t have access to those details from the forum, so the best next step would be to contact support directly here:
https://help.ea.com/en/customer-care/&nbsp;

2e7124272f7902fe · Answer

I press the link and contact the customer care they redirected me to post it here&nbsp;&nbsp;

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not receiving item I buy with real money

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