problem with paying for a purchase with real money
I made a purchase, the payment went through, but they didn't give me the reward, although they showed what was purchased and even what I received.
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1 Reply
EA_ClausCommunity Manager
Hey rrvpo6gd1gg4,
What exactly did you buy, and when? It can take up to 24 hours to process a purchase and receive the content in the game.
Please also check your platform's transaction history to confirm the purchase status. It might still be processing or have failed. If it hasn't, contact the support team directly from within the game following this guide.
Our advisors will do their best to continue helping you.
Thank you for your patience with this.
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