PvZ2 Not Launching on Samsung Tab A
I was asked to post this from a chat advisor named Manan.
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Restarted my tablet.
Result - no difference. App crashes right before it loads the home screen.
Check date, time, & connection. Result - Date, time, and connection are good. All other apps on my tablet run properly with no issues.
Check Device Storage Result - After checking Device Care >> Memory and running the cleaning feature, Memory is 746 MB free. Maximum is 2 GB. In use is 1.1 GB. Storage is 5.6 GB available. 24.6 GB in use, 32 GB maximum. App loads to the home screen and crashes after a few seconds.
Clear Cache Result - App loads to the home screen and crashes after a few seconds.
Clear Data Result - App asks me to restart. After restart, app asks me to enter birth month and year. I try to do so then app crashes. I tried a second time, app still crashes.
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Manan: The fastest way to get help with PvZ 2 is by contacting us in-game. Select the wrench to open the Settings menu. Choose Help.
Me: I can't load the game. I choose the App icon, it goes through the loading process and then crashes before I get to that screen.
Manan: Okay then do one thing, post this issue on the EA forum and Our community managers are actively monitoring the forums to provide appropriate solution and information regarding posted issues.
- EA Forums English | EA Forums
Please help. This is the 5th person I've dealt with and no one has suggested anything that works or even seems to understand the problem.
