PVZ2 Rewarded Ads Not Giving Gems or Coins – Network Error

Hello EA Support Team,

I am experiencing a persistent issue with rewarded advertisements in Plants vs. Zombies 2.

Whenever I watch an advertisement to earn Gems or Coins, the video plays completely, but after it finishes, I receive the following error message:

"Network error. Sorry, there are no ads available at this time. Please try again later."

The issue has been occurring for several consecutive days.

Here are the details:

• Device: Android
• Game version: Latest available version
• Game updates: I am already using the latest version.
• Affected rewards: Gems and Coins
• Other advertisements: Other ads appear to work normally.
• When the error occurs: After the advertisement has finished playing.
• Player ID-766DCD79-34FC-424F-9069-0A2BDBC6654D

I have lost the opportunity to collect my daily 9 Gems for 4 consecutive days, resulting in a total loss of 36 Gems so far.

Since the advertisements play completely before displaying this error, I suspect there may be an issue with the rewarded ad system or its reward verification process.

Could you please investigate this issue and let me know if there is a solution? I would also appreciate compensation for the missed Gems if possible.

Thank you for your assistance.

Best regards