Re: Lost my PvZ2 progress due to crash
If you still have pvz2 on an old device try switching it to airplane mode and check to see if it's your old account with the player id number you need.
If it is then screenshot it.
The problem is that if your account does an unexpected reset then it automatically issues a new player id number.
Unfortunately EA/popcap don't tell players how important that number is so they find out the hard way.