Re: Plants vs zombies 2 game progress lost

I will take a screen shot my my player name, I don’t think I registered my email I don’t get emails about the game or rewards. 

Also, why is it impossible to get someone from EA to look into it? Every time I submit a ticket it says resolved the next day but I haven’t talked to anyone and I can’t chat online with anyone either. 

I’m on an iPad if that matters 

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@ANilsson007 wrote:

I will take a screen shot my my player name, I don’t think I registered my email I don’t get emails about the game or rewards. 

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At the time, you would have been offered 100 gems for registering your email address. 

EA doesn't send players emails about the game or rewards to players that registered their email addresses, but it is a quick and easy way to restore a missing account without the correct player id number. 

Tap on the cloud icon, tap the register email button and enter the email address that you gave EA and they will send you a unique code to that email address. 

If I do that now, will it not save the current progress? What I’m trying to do is get my years of progress back. Or am I SOL? It would really suck to have to start over as I had plants that now you have purchase and plants that were maxed out for upgrades. I’ve played this game for over 7 years 

@ANilsson007 

It should restore your old account with the original player id number, which i have no doubt you will immediately screenshot and keep safe.

That is, assuming that you did actually sign up for EA's email registration scheme.

There are only two ways to recover a missing account, one is through the email registration scheme and the other is through the EA HELP CENTER, but they insist on having the correct player id number to recover it from the backup servers.

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@ANilsson007 wrote:

I will take a screen shot my my player name, I don’t think I registered my email I don’t get emails about the game or rewards. 

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IF you have not registered your email with your original account (the one with 7 years of progress) before, then the only people who can help to recover your account are the advisors as they have access to the server to correct errors on your account, BUT (and this is a big BUT) in order for the advisor to work on your account, they will need to know which account (identified by the unique player ID) to work on, this is the reason why the player ID is important.  

In short, if you have not registered your email to link it to your PVZ2 account and you do not know your original player ID, then the chance to have your old account recovered will be very slim.