Community ManagerHi everyone, I merged some messages together since you are reporting the same issue. The crashing and progression loss issues are currently being investigating by the studio. Apologies for the invonvenience!
(Solution accepted for visibility purposes only)
Well, it looks like you guys (EA) did something cause I haven't experience a crash in the last 10 hours. After it kept crashing every 1 to 1 1/2 mins.
I'm shocked.
Looks like it's back. The game is crashing for the last 30 mins for me just watching ADs.
I get constant crashes too. I have a Galaxy Z Fold 4. It crashes at all levels of the game and if it crashes during plant selection I lose any boosts I have. I just lost about 50 gems that I had spent on boosts.
Had multiple crashes due to ads, and most annoyingly, during penny's pursuit and arena matches. It's EA going to do something about the countless guantlets and power packs list to this? It's really quite frustrating.
EA please help, I can duplicate this crash 100% of the time. I have not been able to finish a pennys pursuit level in a week. iPad Pro gen1 iOS 16.3.1 which is the max current update. PvZ2 shows 1/30 patch notes inside the game. Crashes on pennys pursuit every time.
@Lambsy65-- correction, latest TWO Android updates are both broken.
The previous one from March 13th 2023, and latest one from yesterday both totally crash on my Samsung Android tablet.
(Rest of games and apps all work fine.)
I am told it does not matter what device you play on.
I am NOT told when fix is coming, even roughly!?
@Lambsy65-- no way to do this via the game!
This expects/assumes me being able to login and get to at least Settings/main menu of PvZ2 Android games.
However, I cannot even do that! Game crashes prior to those points - during the loading screen, the one with the green progress bar.
So, if I am to report this it cannot be from the game.
I am looking at email or a way to report this online on my Windows 10 PC.
@nakibest I used PC to contact EA before and the link below is the address I have used with a very small degree of success.
(Please note that if it is just a feedback or bug report, it seems to be logged to their system and you would rarely be getting a reply) You might give it a try since if your game failed to start up, there is little option available for you.
https://help.ea.com/en/contact-us/?product=plants-vs-zombies-2&platform=iphone&category=report-a-bug
A quick question please, have you tried to turn off your internet data and WiFi and see it could start up to the main menu? If it does then this is a good time to take note of your player ID as you will need to provide this information so the advisor can work on your account should it be required.
Thanks @Lambsy65 I will update it on my old iPhone 5s first in the coming weekend and see how it goes. I would recommend player playing with only one device to hold off the update from now just in case.
FYI there has been data pushes for both 10.4.1/10.4.2 and 10.3.1 earlier and I guess this is to extend the old version a little longer, ultimately, if you want the next new plant, you will have no other options but to update at a later date.
Having a similar issue where the game crashes when selecting game mode, any ideas how to fix?
I've restarted my phone, the app, reinstalled the app, deleted cache and data and same issue whenever I log in through my account. I'm on android. Hope someone can help.
