Forum Discussion

mzinkan's avatar
2 years ago

"UNABLE TO RESTORE and RESTORING PURCHASES " Details

The Unable to Complete Purchase error pop-up has been a daily issue for years now appearing each time you played a game, visited the Shop, etc. BUT you could just click past it and be able to play all game features.

The Restoring Purchases error appearing is much more recent BUT you cannot get past it and would have to close the game each time it appears. 

Today:

1. if I tried clicking on the first "Go to the Shop" tease when first logging on,  you get to the Shop but got the Restoring Purchases error appeared and you had to force- close the game.

2.If I clicked on the second "Shop tease" when logging on,  I made it to the Shop and the Unable to Complete Purchases error appeared,  but I could click past it.

3. If I didn't click on either of the Shop teases when logging on, I could play the daily challenge and watch the three ads and collect the gems, but could not play any games.

4. A few days ago, BOTH error pop-ups appeared BUT somehow, I could gather past and complete my game play. 

I hope this helps the development team fix this problem, for I have enjoyed playing this game and the original version for around two decades.

Regards,

Mike

16 Replies

  • Dome117's avatar
    Dome117
    2 years ago
    @kingfai78 Thanks, Indeed this worked but of course once I come back online I cannot unlock pinata on adventure.
    @EA_Cath can you ask to fix this mess? Even if the failed to Restore message was still present it was largely better before this update...
  • Darn guess this was a 1 day fix, the method was working yesterday but today all of the tabs in the store remain empty for me and if I leave / re enter store I get stuck on restoring purchases.

    Hopefully EA will fix it soon. 

  • kingfai78's avatar
    kingfai78
    New Traveler
    2 years ago

    @FireMarshalBill wrote:

    Darn guess this was a 1 day fix, the method was working yesterday but today all of the tabs in the store remain empty for me and if I leave / re enter store I get stuck on restoring purchases.

    Hopefully EA will fix it soon. 


    The method still works today in my phone. Please be reminded that for the case of entering the shop, after the step of re-connectinng to the Internet, the items in the shop will not show up immediately, the tabs will remain empty. You have to wait around 1-3 minutes to let it becomes normal. You can test if the items in the shop have came back by tapping the top left corner "EARN" button to see if there are ads available or not. If the ads can be played, then it's normal again. You can just switch to another tab in shop, and you will see the items as normal.

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey everyone, this issue is still being investigated. Apologies for the inconvenience in the meantime.
  • fwiw, I have this problem on my Samsung, but I don't if I play on my Windows laptop using eMu emulator.

    Problem is, then I have to use the mouse which is not as easy or fast as using two fingers.

  • cokewithvanilla's avatar
    cokewithvanilla
    2 years ago
    @ab5486195b9ae3f7 Playing on a 32" monitor with mouse is glorious I can't even play on my phone anymore due to being spoiled, it controls great with the mouse and runs at a solid 60fps (after enabling 60fps in Pvz2 settings).

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