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49u2fi6yr893's avatar
49u2fi6yr893
Seasoned Novice
5 months ago

Where's EA Help?

Latest update for Plants vs Zombies 2 is a complete disaster. First, ALL of my progress was lost. Years of purchases and progress, gone. I managed to restore it, I don't know how, but I got it back. Then, the game would shut down after rounds and I'd have to restart the game again. Now, the game won't load at all. I tap on the icon to load the game, it begins to load, then, almost loads, then shuts down right before completion. When I try to contact EA Help, I get a DARK screen that says, "This page has moved or no longer exists." How are technical issues supposed to be resolved if we can't get in contact with technical support? 

5 Replies

  • banpoisongirl's avatar
    banpoisongirl
    Seasoned Newcomer
    5 months ago

    I’ve been having so many issues with the update, mainly things like menus flashing up randomly, rewards not being given when tasks are finished. 
    You used to be able to message them but it seems they have removed that feature, and you are absolutely right! How are we supposed to report bugs with no means to contact apart from posting on the forum? 

  • it I feel like we are being ghosted. Like maybe the point is they don’t wanna come out and tell us to stop playing the game… but it’s deeds over words - and it seems they don’t want players anymore.  

  • Keahilani's avatar
    Keahilani
    New Adventurer
    5 months ago

    Just like the last time this happened 2 years ago, they have put out an update that makes the game highly unstable and they don't acknowledge it for weeks.

  • It would be nice if this is resolved in weeks.  

     

    🤞🤞🤞

  • Six days later and STILL unable to play Plants vs Zombies 2. Still unable to get any assistance from EA Help. IT people who do answer me forward links that can not be accessed, even when tried on different browsers (keep getting error or this page has moved or does not exist messages). What is going on? This is unnecessarily difficult and frustrating. Solve the problems with your updates already EA Help.

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