[New Report] Oops! Error Message When Launching Game
I am clicking the restart but still have same message. i used force close, cleared data but still can't fix the issue.
Forum Discussion
27 Replies
- EA_Shepard
Community Manager
Hi @y1233mch1h8m, Following up with you on this one to see if you have been able to get back into the game. İ have the same eror my device is iphone xr i tried everything even talked to the support please answer
- EA_Shepard
Yes ım trying still sir ı growed up with this franchire not able tryout the new game is harsh please reply me when it works
Here is a screemshot of the error
- EA_Shepard
@clapzz001 Thank you for the image. Was the game downloaded from the App Store or from an APK file?
Have you reinstalled the game to see if that allows you to connect or switch connections on your iOS device?
I tried every thing its not apk itsm from apstore
- EA_Shepard
@clapzz001 I need to get the following from you, please!
- Platform:
- Device Model, Manufacturer, and Operating System Version:
- Isolated to a specific network (cellular, Wi-Fi): yes/no (if yes, which)
- Current App Store Region:
- User ID:
- Current Game Version:
- Date/time issue occurred:
- What type of issue do you have?
- Which mode has this happened in?
- Which part of the mode?
- Summarize your bug
- How often does the bug occur?
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs?
- Platform: ios
- Device Model, Manufacturer, and Operating System Version: iphone xr ios
- Isolated to a specific network (cellular, Wi-Fi): yes/no (if yes, which) none of them work tried both
- Current App Store Region: currently turkey but ıts usually australia
- User ID: ??
- Current Game Version: 8.17
- Date/time issue occurred: everytime
- What type of issue do you have? cant launch the game
- Which mode has this happened in? every mode
- Which part of the mode? every
- Summarize your bug cant get into the game
- How often does the bug occur? everytime
- Steps: How can we find the bug ourselves? ı have no idea
- What happens when the bug occurs? ı sent the picture
- EA_ShepardHi @clapzz001, thanks for the info, I have forwarded the thread over to the team so they can take a look into and see what they find out on their end.
Cheers!
