Appeal for wrongful ban on account in GW2 due to hacker
On Apr 20, 2026, a cheater crashed my lobby and locked my level at 46. A few days later I was banned — now I only get a black screen on login. I've tried the EA web appeal form multiple times but the submit button just doesn't work. Already tried different browsers, incognito, removing attachments — no luck. Does anyone know how to reach a real person for ban review? I have screenshots ready. Any advice is appreciated.
Hey Fish2233,
Sorry to say, but we aren't able to support appeals here on the forums. If you disagree with the action placed on your account, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums.
If you haven't already, please try clearing your browser cache, ensuring pop-ups and cookies are enabled, and temporarily disabling any browser extensions. If you're still unable to submit that appeal, it might be worth connecting with our live support team to see if they can create the case on your behalf, but generally speaking, you'll need to create that appeal independently.
Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!
