This is so discouraging with EA. What the hell is the problem with you guys? I have logged into my EA origin account and found no settings for parental controls. My PS4 sub account is set at level 4 the same level as primary account yet it will still not work on the sub account, but works fine on the primary. Something sounds fishy here anybody got any solutions?

My 7-year old is in tears. He has waited patiently with barely contained excitement for this release, and it arrived on the release day and he can't play it because of this ridiculous restriction.Absolute drivel, EA. SimCity? Dungeon Keeper? Now this? Your greedy deamands for tracking user data has spoilt your main purpose - selling games that people want to play.This is from your own investor relation page regarding The EA Actions:Think Consumers First Listen and respond | Deliver beyond their expectations | Build lifetime customersWhat a fail. I hope your investors have a modicum of common sence and desert you and these empty words. Your reputation is at rock bottom.

@xcrimsonlegendx wrote:Forgive me for not understanding but this sounds like a Playstation issue, rather than an EA one. o.oWhat exactly is a sub account and why does an account have a level? How is this conflicted with Origin?It's a good question. Sub-accounts are PSN accounts for those ages 7-17 as you have to be 18 to hold a "full" PSN account.I'm not sure if the inability to load the game occurs on all sub-accounts, or just those where the sub-account holder is younger than 13, because the game seems to want the user to have an EA Origin account, for which the minimum age seems to be 13.If it's that that's specifically causing the error, then once EA had decided to go down this misguided route of putting so many barriers to use on this game simply to better enable their own marketing and business intelligence strategies, they should also have done a *much* better job of advertising 13 as the minimum age to play this game - all you see in the stores and online adverts is the PEGI rating of 7 - misleading to the point it could be constued as deception. Fault still squarely with EA it seems to me.

just wasted a lot of time trying to sort this out. Another reason to avoid buying EA games in future.

This was the response I had from EA, excuse the typos as I was doing it on my phoneChat Transcriptinfo: Your approximate wait time is 0 minute.info: You are now ready to chat with Mohd.Mohd: Thanks for contacting EA Customer Experience, my name is Mohd. How may I assist you today?you: My brother can't play pvz garden warfare on the psiyou: *ps3you: It says there are parental controls in effect but there aren't any set up on the ps3 or the panMohd: Oh I see.Mohd: Before going ahead may I know your name please so that I can address you?you: RichardMohd: Thanks Richard for your name.Mohd: Do not worry I'll check this for you.Mohd: May I know the Origin account Email address to which the game is registered to look into the issue?you: Thanks, he hasn't been able to create an origin account because he's only 10you: From what I've read on the forums and the psn forum this appears to be the issueyou: As the game wants him to create an origin I'd but he isn't old enough so just gives the parental control errorMohd: Okay.Mohd: In that case he will not be able to play the game.Mohd: To play online he is not old Enough.you: Is there due to be a fix seeing as the game is rated 7+Mohd: I am sorry but nothing can be done in this issue.Mohd: Is there anything else I may assist you with?you: Is there any way you can feed it back as there is already a lot of anger at ea on both the ea forum and the psn forum at the fact that under 13 year olds can't play the gameMohd: I can understand but it's all for the security of the children.Mohd: By the way I'll mention this issue in the notes.you: ThanksMohd: You are most welcome Richard.you: It wouldn't of been an issue except the game is advertised as suitable for children over 7Mohd: Yes but to play online 7 years is not enoughMohd: I have mentioned your issue in the notes.you: Thanks, have a great dayMohd: I wish I could do something from my endMohd: But it is not in my hand.Mohd: You are most welcome.Mohd: Thank you for contacting EA. Have a great day.

3.5yrs after your post here and I'm having the exact same issue. Spent hours and hours today trying to get this working for the kids. EA support was a joke. I'm taking the game back tomorrow if I can't get this working tonight (already past midnight) and never buying an EA product again. What a time waster.

can not play PvZ garden warfare on PS4 sub accounts why not?

27 Replies

Anonymous
9 years ago
I just spent hours speaking to EA reps on the phone with this exact same issue. I spoke to 3 different reps and none of them were aware of this issue. Seriously need to move support back state side where people will listen to what the problem is before talking over you with awesome 'troubleshooting' steps like uninstall/reinstall.

Currently no solution except to allow my kids to play this game from my account instead of their own. What an enormous pain in the * for your customers. This game was actually purchased by my son and he can't play it on his account. After a few days without being able to play a game he paid for there is now a second generation in my home that will think twice before buying a game from EA.
Anonymous
9 years ago
This is ABSOLUTELY ABSURD!!! I was told basically the same thing so now EA gets to MAKE MORAL CHOICES FOR me and my family!!! EA YOU DO NOT HAVE THE RIGHT TO DO THIS!!!! YOU DO NOT HAVE THE RIGHT TO MAKE CHOICES FOR ME AND MY FAMILY!!! YOU ARE NOT THE MORAL POLICE!!! ILL NEVER BUY ANOTHER EA GAME AGAIN!!!
Anonymous
9 years ago
This is still a problem. I cannot get my son's PSN sub-account to work with PvZ. What a nightmare. I contacted support, and they said they 'could not find his sub-account', and that I needed to contact Sony, even though I gave the rep the link directly to the PSN web page with his account. He is also able to play other non-EA online games with his subaccount. This is a zero for customer support. They have not fixed this problem in the 3+ years it has existed, and seeming are tone-deaf to even trying.
So, I am stuck having to let him use my master account for which there are no restrictions.
YippeeKayaye0
7 years ago
3.5yrs after your post here and I'm having the exact same issue. Spent hours and hours today trying to get this working for the kids. EA support was a joke. I'm taking the game back tomorrow if I can't get this working tonight (already past midnight) and never buying an EA product again. What a time waster.
Killer_Kingy
7 years ago
Yep shame... My son wanted for Christmas, got on PSN for a cheap price but can't play it. Absurb they did not patch this. All this talk of offline only, can't even get to that!!! Just wont go back the loading screen.
Citra2221
6 years ago
We just bought this game for my 9 year old. I checked to make sure he could play the game offline, and saw that it was listed as "online optional." Come to find out this isn't true at all! He is really upset because he has been working hard for weeks doing extra chores in order to earn enough to buy this game, and now we have to return it because he can't play it. Ridiculous.
HippoKing2683
6 years ago
I just did the same.
The packaging notes you have to be 13 for an EA account but that online is optional and the rating is E for everyone, so thats what 7+ or 10+?
Clearly false advertising and false claims, I believe we should contact lawyers and the FTC and begin a class action lawsuit against EA.

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can not play PvZ garden warfare on PS4 sub accounts why not?

27 Replies

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