Forum Discussion

MarkaVar's avatar
MarkaVar
Seasoned Newcomer
4 months ago

can't boot up an older game i purchased

plants vs zombies is a tittle i tried going back to, but something bugs out, when ever i try to launch the game, i get sent to a screen where i have to enter an activation key, but when i try to continue it just does nothing, picture 1 is the first pop up where i try to enter my activation code, and picture 2 is where i either just infinitely press restart or i exit out back into ea play, closing the game i tried to open, i had technical support solve this exact issue, but it appeared again after a while and i can't review my closed case details anymore, does anyone know how to solve this issue?

bug
crashing

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey there, this error can usually be fixed by clearing the temp files and deleting the license folder: 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    I hope this helps! 

  • MarkaVar's avatar
    MarkaVar
    Seasoned Newcomer
    4 months ago

    NO WAY IT ACTUALLY WORKED WHAT, there's no way, i gotta save this somewhere in case it happens again, seriously thank you for solving this problem i was having for a while, wow i can finally play, insane :DD 

Featured Places

Recent Discussions