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Hoops2724671's avatar
Hoops2724671
8 years ago

can't play multiplayer on pvz gw2

Whenever I go into Plants vs Zombies Garden Warfare 2 everything works fine, but when I attempt to go through the multiplayer portal it refuses to work. Instead it will stay on the black loading scre...
Anonymous's avatar
Anonymous
7 years ago

if you play on ps4 or xbox 1, this may be because you dont have xbox live gold or ps plus. it used to happen to me before I got ps plus. i dont know what the problem is if you play on pc

zavierjames1's avatar
zavierjames1
6 years ago

It’s not that. It has previously worked fine for me, but one day this happened to me. I have Xbox gold and I’ve uninstalled and reinstalled and it still happens

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    We recommend attempting these basic troubleshooting steps for situations where a game can't connect to Multiplayer or a specific game mode. It's a great way for us to confirm it's coming from our end if all users report the same results after attempting these steps.

    These generally fix most connectivity issues on Xbox One:

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

    Reboot the Network

    1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
    • Alanisdope345418's avatar
      Alanisdope345418
      Seasoned Newcomer
      6 months ago

      Hello, ik you replied 7 years ago but I’m starting to have this issue as well I’ve tried everything you have put down and anything else I could find on google nth is working, I have Xbox game pass ultimate and until yesterday I had no problem playing. Is there a way you can go in and fix it for me or something because everything you put to try has not worked I still keep getting multiplayer error

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