Forum Discussion

4 years ago

Solved

Garden

I purchased the upgrade pack that gets you the burning tree plant character, the GOAT zombie character, and 200 stars for 9.99 and it now says I can’t connect to the server. I use a PS4 account and m...

EA_Illium
4 years ago
@Boop11 Can you try going through the following information and seeing if you continue to get this message?

Make sure your game software is up to date:

Go to the PlayStation home screen.

Highlight the game you're playing and press the Options button on your controller.

Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

Select Settings at the top of the PlayStation home screen.

Choose "System Software Update" and allow any system updates to install.

Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.

Press and hold the PlayStation button on your controller.

Select "Turn Off PS4".

Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.

Restart the PlayStation 4.

EA_Illium

EA Staff (Retired)

4 years ago

@Boop11 Can you try going through the following information and seeing if you continue to get this message?

Make sure your game software is up to date:

Go to the PlayStation home screen.
Highlight the game you're playing and press the Options button on your controller.
Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.