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Ev1ilPenguin's avatar
Ev1ilPenguin
New Traveler
5 months ago

GW1: "Failed to launch game, error on our end caused the launch to fail".

So, I seriously spent £18 for a game I can't even launch? What a joke. I spent my hard earned money which you take like candy in exchange for something I can't even load.. But more than 24 hours...
bug
crashing
freezing
installation
pc
pvz 1
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
5 months ago

Hey Ev1ilPenguin​ , we've seen the posts about the Garden Warfare 2 issues and we're waiting on more info from the teams.

Regarding this issue, here are some steps you can try to see if that helps:

  • Clear the EA app's cache by clicking on the three dashes in the far-left corner > Help > App Recovery > Clear cache

  • Try adding EA app as an exclusion to Windows Security by adding the following files to the exclusion:

    • EADesktop.exe, EALauncher.exe & EABackgroundService.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

  • Update your graphic drivers, as some users have fixed this issue by upgrading their old drivers
  • There are a few more steps listed here if that helps (the thread is for The Sims 4, but there are still steps that can be useful):

    [CURRENT ISSUE] Sims 4 Failed to Launch Game

  • Ev1ilPenguin's avatar
    Ev1ilPenguin
    New Traveler
    5 months ago

    thanks for your response, this unfortunately didn't fix my PVZ GW 1 from launching.

    I've done the following:


    Cleared the cache of the app

    Added all necessary files to my antivirus 

    Updated windows and my GPU drivers

    Repaired the game file

    Uninstalled and reinstalled the game and EA software

     

    And it still doesn't work unfortunately.

  • MakarPOL's avatar
    MakarPOL
    Seasoned Traveler
    5 months ago

    Even if he launches the game, he won't be able to play multiplayer. All game sessions remain unplayable due to hackers taking over and controlling EA's servers!

    • EA_Cath's avatar
      EA_Cath
      Icon for Community Manager rankCommunity Manager
      5 months ago

      We've seen the reports and are working on letting the teams know!

      • Ev1ilPenguin's avatar
        Ev1ilPenguin
        New Traveler
        5 months ago

        Will my DxDiag file help solving this GW1 launch issue with Origin/EA Launcher

  • COYOET3RD's avatar
    COYOET3RD
    Seasoned Novice
    5 months ago

    Thank you very much for looking into it.

  • TheLoaf1743's avatar
    TheLoaf1743
    Seasoned Newcomer
    5 months ago

    Can’t wait to hear again from the team regarding Garden Warfare 2! Keep up the good work!

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