GW1: "Failed to launch game, error on our end caused the launch to fail".

Hey, yep we have informed the team. When we let people know that teams are looking into an issue, it's because we always reported it before that. We wouldn't tell players that an issue is under investigation if we haven't told anyone yet, be reassured. It can take some time between the moment players report a bug and the moment it's fixed, but don't worry, people are aware 🙂 Thank you for the report.