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Anonymous's avatar
Anonymous
8 years ago
Approved

My account dissapeared

I made this account and post to report the fact my account is gone. I had 6 heroes : super brains, the smash and impfinity for my zombies and green shadow solar flare and wall knight for my plants. I close the game last night and when I reopend the game loaded me into the tutorial as if I just downloaded the game. All my stuff was gone: heroes, cards, and my progress. I tried logging in with EA and Facebook but it stayed the same

8 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    What device are you playing on?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Iphone
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Have you tried signing in and out of Game Center?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Yes I did I'm still level 1 is there some way for you guys to log me in through player id?
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Have you tried loading the game up on another device with your same Game Center credentials?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Yes i did but it's level 1 on both devices
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Hmmm

    It sounds like your local game save is corrupt.

    It also sounds like you either don't have a cloud save, or it was already overwritten by your newly restarted game.

    Unfortunately I don't think there's much you can do.

    There is an option within the settings of the game to have someone from support give you a call. It's possible they might be able to help, but I wouldn't get my hopes up. Sorry.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Fantastic. well, thanks for your time

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