After the winter holiday update I can not enter PvZ BfN on PC. I get to the title screen where zombies pop out of the ground in a snowy landscape. Perfect graphics but no sound, and nothing happens when I type any keys or mouse buttons. Game used to play perfectly fine on this comupter earlier, but that was before the title screen got snowy. Any suggestions?
Hey @jorry1234
Sorry to hear about this.
Do you mind posting a DxDiag, so we can take a look?
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thanks 🙂
- iluminate
@iluminatethesky DxDiag attached.
Hey @jorry1234
Thanks for attaching the DxDiag.
Are you still experiencing this issue?
If so, can you please try these steps?
1. Disable the Origin in-game Overlay in the Origin Launcher and your Game Properties in your Library
2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
3. Run Origin and Battle for Neighborville as Administrator
4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
5. Close Background Apps: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/
6. Do a fresh Uninstall/Reinstall of the latest Graphics Drivers: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Let us know if this works for you.
Thanks 🙂
- iluminate
Hey @jorry1234
Sorry to hear those steps didn't work for you.
There should be another Update/Maintenance coming tomorrow from 11am - 1pm PST, so if you'd like to wait til then, and see if the game works for you, that's fine.
- iluminate
If you reinstall the game your progress won't reset.
There is no way to reset progress in the game.
You should try to run an EasyAntiCheat Repair.
To do that follow the steps.
1. Go to the folder where you installed the game.
2. Find EasyAntiCheat.
3. Open EasyAntiCheat_Setup
4. Choose "picnic" and run a repair.
Also make sure your drivers are up to date and try to launch Origin and game as Administrator.
Regards.
