[PC] EA app/Steam - PvZ GW2 Anticheat Error After Launch

Hi, have you founded the solution of this problem? a friend of my mine is with the same trouble

Did you ever fix this?

@EA_Shepard  DUDE i got it working with chat gpt i believe i reinstall directX and it worked and i update my other driver the intel one

@EA_Shepard  I did almost everything I put text to show what i did and didnt do i checked all updates again and verified file integrity I've done the sfc scan multiple times. Im not sure what else to do ive spent like minimum 7 hours attempting to fix this max like 10. I really appreciate your help with this. Is there anything else I can do anyone else to talk to or see. Im attaching the latest version of the log and and a dxdiag i ran while the game opened. more help would be appreciated thank you so much. CHECK THE VERY BOTTOM I WROTE SOMETHING

• Run the System File Checker tool
• Check for Windows Updates
• Windows troubleshooting tools
• Guide for Troubleshooting Graphics issues
  Install/Repair your VC++ files for the game (Microsoft VC++ Link):  After a little trouble done 3 times to make sure because i thought it was gonna be the issue
  I have done all these except  windows troubleshooting tools because I didn't think any of them applied.

Delete Windows Temp Files: Done

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues 
•  
• Base on everything i looked at most people and sites said not to trust this application and ones like this and that they wont help

@Unify2456 Gotcha. I took a look at the file you attached and this is what I can see. Some of this may have changed since you saved it but good to double-check anyway.

The first thing I saw was your GPU drivers in the file were out of date. The date shows 06/10/2022 I would download GeForce Now and update them. 

Check for GPU updates

After reviewing the file, these are the errors I found from the logs of the DxDiag

1. **AppHangB1 involving explorer.exe**:
- **Fault bucket**: 1752439523518253058
- This indicates that Windows Explorer (explorer.exe) is becoming unresponsive (hanging).
2. **RADAR_PRE_LEAK_64 involving EpicWebHelper.exe**:
- **Fault bucket**: 1691374340519482670 and type.
- This suggests a potential memory leak in the Epic Games Launcher helper process.
3. **AppHangTransient involving ErrorReporter.exe**:
- **Fault bucket**: Type 0.
- **Version**: ErrorReporter.exe 13.207.0.5720.
- The Error Reporter itself is experiencing transient hangs.
4. **BEX (Buffer Overflow Exception) involving NVIDIA Install Application**:
- **Fault bucket**: 1774235783705505697
- **Versions**: setup.exe_NVIDIA Install Application 2.1002.418.0 and ntdll.dll 10.0.22621.3672.
- This indicates a buffer overflow error occurring in the NVIDIA installer.
5. **AppHangB1 involving NVIDIA GeForce Experience.exe**:
- **Fault bucket**: 1741841345247128735 and type 5, or type 0.
- Indicates that the NVIDIA GeForce Experience application is hanging.

Troubleshooting steps

Once these are completed. double-check all updates again.
Run a repair on the game, and launch it. 

@EA_Shepard  Hi so i actually did mess up and did not have my graphics drivers up to date but i have done that now and nothing has changed at all absolutely nothing does the exact same, all other games im playing work perfectly fine. I also did what you asked before or suggested double checked it was already set to that and i set the individual program too it as well in the nvidia control panel i have no idea what to do you need me to do another dxdiag or something just let me know. 

That's something else i had already tried i checked it again tried setting individual program to that as well and it still is black.

@Unify2456 Thank you. Will take a look at the file but I can see that the system does have an Intel GPU as well as an RTX 4050 Laptop GPU. Typically a black screen like that indicates the system is trying to use the dedicated GPU, not the RTX GPU.

Try first changing the dedicated GPU and see if that works

1. Right-click on the desktop
2. Select NVIDIA Control Panel
3. Click Manage 3D Settings from the left menu
4. Under the Global Settings tab, click the drop-down menu for Preferred graphics processor
5. Select High-performance NVIDIA processor from the list
6. Click Apply to save the changes

Also, check out the Set my Nvidia graphics card article.

• EA App/Steam/Epic: purchased on steam then  launches threw ea after first launching on steam
• EA ID/Steam user ID: steam is unify2456 ea is Unify2456
• Attach the EA App Error Report ID : 9d947de2-e0f8-4f9d-ae60-e373f9ca3916
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs ????
• Windows OS: Yes
• Windows OS version: windows 11
• GPU model and driver version: NVIDIA GeForce RTX 4050 Laptop GPU 31.0.15.5123 
• Region: Oceania/ Australia
• Are you using an internal or external drive? Internal
• Are you using an HDD or SSD? SSd
• Any other errors? At first i got the normal ea anti cheat error then delete the cryptbase file and now it just goes black when launching i can hear the sound and everything the screen is just black  and then when in full screen it goes really weird ill show down below
• If possible, share a screenshot or Clip:
• Can you attach a dxdiag? Attached to it