Forum Discussion

claraathiessen's avatar
claraathiessen
2 years ago

[PC] PvZ Error Writing User File

Hi, i have major issues with my regular plant vs. zombies game. I cannot play the game, this pops up efter 5 minutes (see attached file - image) I have tried three times today to get help from dif...
tbfpux27812k's avatar
tbfpux27812k
2 years ago

Yes I am still having issues I need my plants vs zombies data deleted from ea, as uninstalling and reinstalling as well as repairing the game does not work. it is NOT garden warfare.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@tbfpux27812k I had the account reviewed and they didn't find much. For this one, can you please run through the following for me and let me know if these worked.

First, uninstall the game

Delete EA License Files:

  • Make sure the EA app is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Enable View Hidden Files and Folders
  • Delete all files in the "License" folder.

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
  • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  • (If some files or folders can't be deleted, reboot and try again.

Make sure the Recycle Bin is emptied

Log back in and reinstall the game

Make sure the game and the app are on the same drive

  • tbfpux27812k's avatar
    tbfpux27812k
    2 years ago

    Hello, I have just tried this, still having problems. Error reading file when trying to launch. I will try it again.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @tbfpux27812k Do you have more than one drive on your PC? I have an SSD for Windows and HDD for games.

      • tbfpux27812k's avatar
        tbfpux27812k
        2 years ago

        Yes, I have 2 ssd's in my PC. My main drive has the ea app, as well as plants vs zombies (was told to install the game on the same drive as the app). On my other drive, I have the larger games such as Battlefield 1 and 5, which work fine. Have already checked files in the other drive that might needed to be deleted as well, still does not work

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