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Anonymous's avatar
Anonymous
10 years ago
Solved

Plants vs zombies GW2 Xbox one

Bought garden warfare 2 for Xbox one and my kids can't even play the game. It's saying can not connect to ea server. What's going on? Do I just return the game or does the game need an update or what?...
  • Anonymous's avatar
    Anonymous
    10 years ago

    Power cycle is like rebooting, but it clears the cache and forces you onto new servers


    Power cycle your console. Here’s how:
    On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
    After the console has shut down, unplug the power cord and wait 30 seconds.
    Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.

Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

@bthang39

With the information you've provided me it is hard to pinpoint why the game isn't working. Here are some of the usual causes:

  • Wireless connection is unable to connect. Solution to this would be to use a wired connection or to power cycle the console and router
  • No Xbox Live Gold. You need an Xbox Live Gold subscription for multiplayer functions of Plants vs Zombies
  • Privacy Settings are set to limited. Solution to this would be to allow online game play access in your console settings
  • Your network is blocking access to the PvZ servers. Solution for this would be to open the respective ports on your router

If you need help with any of these steps then you can always reach out to your internet provider.

Anonymous's avatar
Anonymous
10 years ago
Unable to connect to EA servers at this time. Please check your network connection and try again later.

That's the error message. Now what?
  • Anonymous's avatar
    Anonymous
    10 years ago

    You have xbox live gold? An internet connection?

    Did you power cycle the console?

    Is the account you are using a child account?

    • Anonymous's avatar
      Anonymous
      10 years ago
      All are yes except the child account. It's in my name and I am 36. What is power cycle? Is that restart? Because I did that several times
      • Anonymous's avatar
        Anonymous
        10 years ago

        Power cycle is like rebooting, but it clears the cache and forces you onto new servers


        Power cycle your console. Here’s how:
        On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
        After the console has shut down, unplug the power cord and wait 30 seconds.
        Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.

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