i bought plants vs zombies Battle for Neighborville and when i lanch the game the lancher apper and then black window of the game open for a 3 seconds and then coloses with no information what so ever. i have the recommended specs to run the game and all my drivers are up to date and i don't know what to do plz help me (i tried clering cash and reinstall the game)

Hey @SkorpTheDopE Can you post a DxDiag so we can take a look? https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ Thanks 🙂 - iluminate

@SkorpTheDopE There are several other threads about this. Usually it is because you are using a Windows account containing a non-ascii character in the account name. For unknown reasons, PVZBFN does not handle that and they don't seem to bother fixing that. Create a new user account on your computer with only a-z characters in the name and play using that.

Hey @xh4yzzx, Thanks for the DxDiag, looks like everything is okay there, hardware wise. Can you try creating a new temporary windows user account, and launching the game under that account to see if you experience the same issue? https://support.microsoft.com/en-us/windows/create-a-user-account-in-windows-4fac6fd5-74c0-9737-69b8-6e77e00422dc Thanks 🙂 - iluminate

Hi, When I launch the game, it shows the game banner and then the program runs in a small black window and in 2 seconds it crashes. I tried many fixes from your forums such as looking for windows update (It is updated), checking drivers updates (Updated too), Repair game in the origin library, reinstalling Origin app and the game multiple times, and clering chash and a bunch of other stuff . I noticed from one site that I don't have settings folder in my game directory (In documents\PVZ Battle for Neighborville\ )

@SkorpTheDopE I just don't konw what to do anymore the next best thing i i can think of is reboting my pc

pvz battle for neighborville won't open

13 Replies

iluminatethesky
Legend
6 years ago
Hey @SkorpTheDopE

Can you post a DxDiag so we can take a look?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks 🙂

- iluminate
SkorpTheDopE
6 years ago
Hi, When I launch the game, it shows the game banner and then the program runs in a small black window and in 2 seconds it crashes. I tried many fixes from your forums such as looking for windows update (It is updated), checking drivers updates (Updated too), Repair game in the origin library, reinstalling Origin app and the game multiple times, and clering chash and a bunch of other stuff . I noticed from one site that I don't have settings folder in my game directory (In documents\PVZ Battle for Neighborville\ )
DxDiag.txt71 KB
SkorpTheDopE
6 years ago
@SkorpTheDopE I just don't konw what to do anymore the next best thing i i can think of is reboting my pc
raqelim
6 years ago
same problem! help
DxDiag.txt91 KB
Lancel0tje
6 years ago
Same issue here. Purchsed the game this morning for my son. Re-installed it already twice, but will shut down again every time, after starting up.
iluminatethesky
Legend
6 years ago
Hey @Lancel0tje,

You're playing on PC correct?

Can you attach a DxDiag to this Thread?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks 🙂

- iluminate
jorry1234
6 years ago
@SkorpTheDopE There are several other threads about this. Usually it is because you are using a Windows account containing a non-ascii character in the account name. For unknown reasons, PVZBFN does not handle that and they don't seem to bother fixing that. Create a new user account on your computer with only a-z characters in the name and play using that.
Nick_Sthlm
6 years ago
Same problem for me as well. ☹️
DxDiag.txt110 KB
iluminatethesky
Legend
6 years ago
Hey @Nick_Sthlm

Sorry to hear you're experiencing this issue, thanks for the DxDiag.

Can you try these steps?

1. Disable the Origin in-game Overlay in the Origin Launcher, and the Game Properties in your Library

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Run Origin and Battle for Neighborville as Administrator

4. Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

5. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Thanks 🙂

- iluminate
AdmiralObvious1
6 years ago
I have tried all of these things and have gotten nowhere. The loading screen goes all the way across, then either it disappears or the origin screen comes back. Please help.
DxDiag.txt70 KB