Forum Discussion

Re: Major Payments Bug - Not Receiving Humongous Coin Pack I Purchased (Again)

I am having the same problem. 3rd time in two weeks actually. I purchase from PSN and get the receipts and everything but, no coins ever show up in game. EA has told me all sorts of things even to wait over 24 hrs because of server sync... I am sorry but, it should not 24+ hrs for something I have bought to show up in the game. I have never had that issue before. They always have shown up immediately sometimes I have to refresh the game but, that is it. Now refreshing the game makes no difference. I am tired of buying stuff and having to go through EA support to get what I purchased. I was told last time that all of my permissions had been refreshed and that would fix it. Well.... IT DIDN'T!! There is something wrong with PVZ GW2 and it is frustrating to the point of just not wanting to play anymore.

3 Replies

EA_David
Community Admin
7 years ago
@fairydust85 Hi, thanks for the post, it appears that your account is being looked into, as you seem to have an atypical number of issues.
fairydust85
7 years ago
I really appreciate you guys looking into the issue. I hope it gets fixed soon. I play the game with my kids all the time. We have spent many hours hunting gnomes, playing the events and stuff. We all adore the little characters and thouroughly enjoy customizing them. My youngest son shares this account with me and I bought the coins so he could get a skin for Torchwood and the second piece for disco Chomper. Very frustrating to see him so disappointed when he couldn't get it even though I paid money for the coins so he could have it. I do understand that sometimes things go wrong within these games. Bugs happen for no good reason at all. Like I said I do appreciate you guys working to fix it. Everything was fine until about 2 weeks ago. Don't know if that helps. I am looking forward to a resolution to the matter though. Thank you again.
fairydust85
7 years ago
As an update to my situation. I logged in and had been compensated for lost coins with one problem. I purchased the pack that gives 2,500,000 coins and it was supposed to give 1,000,000 bonus coins because of special on coin packs in game. Well I don't mean to complain but, I only received 2,500,000 coins but, should have received 3,500,000. I contacted EA help and was told that they couldn't give me the 1,000,000 even though I have paid for them. 2,500,000 was all they could do. I don't think that is right. I paid $64.99 for that package to get the bonus 1,000,000. Like I said I don't want any trouble I just wish I could be compensated for what we thought we were getting when we made the purchase. The person I spoke with earlier gave me a discount code for purchasing another game or add-on but, I don't want to buy another game or add-on for this one. I just wanted what I paid for for this game. Have to say not totally satisfied with this whole ordeal. I will not be buying any more coin packs, add-ons for PVZ GW2 any time soon for fear of the same problems.