Re: [Old Report] PVZ GW2 (Xbox One): Stuck on black loading screen for multiplayer

Hi, thanks for the quick reply.

No, I'm not experiencing any other technical issues in the game.

Up until now, I've logged over 140 hours playtime on this game with no issue - it's only been the past couple of weeks that this has been a problem.

Hope this help, thanks again.

@KrankiPantz It may be worth going through the basic troubleshooting steps such as clearing the cache and so on?

Please try these steps:

1. Open Settings on the Xbox One
2. In the Console section select Network
3. Select Advanced settings
4. Select Alternate MAC address
5. Type in the alternate MAC address and press Enter
6. You will have to restart the console for the change to take effect

To clear the cache:

1. Turn off your Xbox One.
2. Once the indicator lights on the front of the Xbox One and the console's power brick are off, unplug the power brick from the back of your console.
3. Wait at least 30 seconds.
4. Plug the power brick back into your Xbox One and turn it on.

Same thing happened but nothing worked please help

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@EA_Darko wrote:

@KrankiPantz It may be worth going through the basic troubleshooting steps such as clearing the cache and so on?

Please try these steps:

1. Open Settings on the Xbox One
2. In the Console section select Network
3. Select Advanced settings
4. Select Alternate MAC address
5. Type in the alternate MAC address and press Enter

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What is the alternate MAC address we should enter?

I have been having the same problem for the last couple weeks. My husband and I play split screen every day. When trying to play multiplayer Turf Takeover, we can match, and then see the map screen, but then it goes black with the daisy icon in the corner instead of taking us to character select. Eventually, we get kicked back to the main garden and it says we were kicked for being idle.

Having the same problem, but only when it tries to load the Suburban Flats map in Turf Takeover.  Happens on my profile and on my wife's profile.  Networking wouldn't be the problem because it is only on the one map.  Possibly corruption of that map, but it eventually kicks us back to the backyard saying we were kicked for inactivity even though it never loaded.