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DakotaCCCh's avatar
DakotaCCCh
2 years ago

Re: [PC] PvZ GW2 Black Screen on Launch

When i open Plants vs. Zombies: Garden Warfare 2, it opens does the opening video, and then goes to the loading screen and says could not communicate with EA servers please check your network connection and try again. All my other games work fine. Can anyone help me with this?

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, everyone

    The team reached out to me on multiple isues I have sent over to them, and wanted to get some updated info from you to pass along to them. If you can please post me the following info so i can send over to them!

    • EA App/Steam/Epic:
    • EA ID/Steam user ID:
    • Attach the EA App Error Report ID Here
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
    • Windows OS:
    • Windows OS version:
    • GPU model and driver version:
    • Region:
    • Are you using an internal or external drive?
    • Are you using an HDD or SSD?
    • Any other errors?
    • If possible, share a Screenshot or Clip:
    • Can you attach a DxDiag?

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