Re: Plants vs Zombies 2 Garden Warfatr has stopped working

This game requires both a fast CPU and the real thing, not just a placebo of a video, not at all.  Only AMD and nVIDIA produce the GPU cores for proper gaming video circuit board hardware, sorry!   Your CPU also appears to be far too slow to handle it, even were there any actual gaming video capability. 

       Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz
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Display Devices
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          Chip name: Intel(R) HD Graphics 520
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
  Driver Attributes: Final Retail
   Driver Date/Size: 12/21/2015 12:00:00 AM, 32710184 bytes
        WHQL Logo'd: Yes

Plants vs. Zombies: GW2

MINIMUM
OS: Windows 7 64-bit/ Windows 8.1 64-bit/ Windows 10 64-bit
CPU: 3.20 GHz Intel i5 650/ 2.5 GHz AMD Phenom X4 9850
RAM: At least 4GB for Windows 7/ Windows 8.1/ Windows 10
Hard Drive: 20 GB
Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750 (driver conflicts)
DirectX: 11
Input: Keyboard and Mouse, Analogue Controller
Online Connection Requirements: 192 KBPS or faster internet connection

@Duyl16

Gorath is right, it is below system requirements.

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Card name: Intel(R) HD Graphics 520

Driver Date/Size: 12/21/2015

There should be newer drivers available here:

https://downloadcenter.intel.com/

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System DPI Setting: 120 DPI (125 percent)

Screen DPI may need to be at 100.  Not sure, I believe it causes problems for some people

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Problem signature:

P1: GW2.Main_Win64_Retail.exe

P4: igd10iumd64.dll

^^^  Errors of the game that specifically state Intel Display Drivers are causing the problem.

Updating them will likely resolve that.

An intel 520 should launch the game without crashing but it won't play very well at all.  Turn down all the settings in the game to the lowest they go and reduce resolution.

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If you wish to do a refund:

http://help.ea.com/en/article/returns-and-cancellations/

Thank you both very much. Even though my laptop doesn't reach the requirements I thank you both for helping me..

This happened so I will be using Toshiba's Display drivers, will doing this also solve my problem?

The Event Log shows

Faulting application name: GW2.Main_Win64_Retail.exe, version: 1.0.4.0, time stamp: 0x5734d6f0
Faulting module name: igd10iumd64.dll, version: 20.19.15.4360, time stamp: 0x5678d000
Exception code: 0xc0000005
Fault offset: 0x00000000001c54a9
Faulting process id: 0x1368
Faulting application start time: 0x01d1c2cb49b5a074
Faulting application path: C:\Program Files (x86)\Origin Games\Plants vs Zombies Garden Warfare 2\GW2.Main_Win64_Retail.exe
Faulting module path: C:\Windows\SYSTEM32\igd10iumd64.dll
Report Id: 21595db2-f219-40d4-b512-aa5592e1b3dd
Faulting package full name:
Faulting package-relative application ID:

This is the most resent one

@Duyl16

Faulting module name: igd10iumd64.dll

Intel Drivers

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To install the generic Intel drivers when the Toshiba ones are locked the Intel ones out.

If you go to Control Panel and uninstall the current Intel/Tos Driver packages.

Restart.

Now try reinstalling the Intel package.

If that doesn't work you can use the zip method.

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

You will need to download the same driver/version as before but this time it needs to be in ZIP format.  Intel's site should offer both types (exe and zip) for your drivers.

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@Duyl16 wrote:

This happened so I will be using Toshiba's Display drivers, will doing this also solve my problem?

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Software cannot change hardware, it's not possible.  You need a game more suited to such a Low End machine than this one is.