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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Pvz Heroes Store Pack Issues

@06r2ll2v7qw5 Hey, i just purchased the premium pack with no issues. When you try to purchase that one specifically what error are you getting? Is your game linked to an account at the moment? 

7 Replies

  • It's not that I can't buy premium packs.

    The problem is that the only pack in the store is a single premium pack. Also no, my account is not linked to an EA account.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @06r2ll2v7qw5 Oh i see what you are saying. The same is in mine. I let them know about about it. Something like this store is a bit out of our hands. That would be something the games team has to fix on their end.

  • Golonka37's avatar
    Golonka37
    2 years ago
    @EA_Shepard Im also having this problem, i think its more common now idk but please fix this as fast as possible beacuse i cant get free packs and theres huge giganctus and beta carrotina coming into the game i really want them ☹️
  • @Golonka37 Same for me, I have exact problem and there's also supposed to be 40% discount on packs (it was announced in the game few days before).
    But For You page works properly for me. I can see limited packs including Huge Gigantacus pack. Otherwise I've had issue with finding Ghoulie pack but this problem is already being solved.
  • @EA_Shepard If you go to the description on what you could get in the packet it no longer has legendary or heros in it anymore
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey All,

    I need to get some info from you in order to forward it along to the team so that they can take a look at it on their end. Being a store issue, this is something a CM cannot fix on our end. We need it escalated up.

    Device:

    iOS or Android Version:
    Player ID:
    Location:Poland

    Date issue started:

    Any error(s):

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