URGENT: Content Creator's GW2 Account Sabotaged by "Level 46" Hack. Help!

My Garden Warfare 2 account(EA ID:Im_Sam_SAMA) was subjected to a targeted hack that has left me unable to access multiplayer.

Starting around 23:50 Beijing Time on the 27th and continuing for about two hours until the end of my livestream, I returned from a multiplayer match to the Backyard only to find all my character levels had been abnormally reset to "46." Additionally, two unauthorized "313 Level Reward Sticker Packs" appeared in my Sticker Shop. Since then, I've been completely locked out of multiplayer.

During the session, I initially played on Asian servers but encountered a "lobby switcher" hack in the very first match (as seen in my stream recording BV1R4sSz5EaG). I then switched to the West Americas servers, where I played for about an hour and a half without noticeable issues—until returning to the Backyard around 01:16 Beijing Time on the 28th, when the damage became apparent.

The "Level 46" reset is a known unofficial method used by hackers as a form of retaliation or "account blocking," previously observed in community-led anti-cheat efforts. It is extremely unfortunate that I have now become a target of this malicious act.

If we choose to look away today, when disaster strikes us tomorrow, there will be no one left to speak up for us.

My channel on Bilibili (https://space.bilibili.com/39507722) has been dedicated to creating gameplay videos and reviews for the Plants vs. Zombies series since 2016, primarily focusing on the original PvZ and Garden Warfare 2. To date, my videos have accumulated over 4.366 million total views across the platform. My most popular Garden Warfare 2 reviews—featuring the Peashooter and Foot Soldier—have reached 162,000 and 124,000 views respectively.

Through my content, I've helped attract tens of thousands of new players to the game, and I’ve built a meaningful presence within the Chinese PvZ community. I've also contributed to the development of a well-known "PvZ1-2 hybrid Pak" mod in China—a project that many players recognize.

I have poured my heart into supporting this game and its community. It would be devastating if all these efforts were cut short by a malicious hack. I sincerely hope that EA does not overlook a dedicated creator like me.

This incident occurred in the early hours of October 28th, Beijing Time.

To support my case, I have included the live stream recording from that day. The video evidence clearly shows my account was functioning normally prior to the incident and can help identify the malicious activity. I strongly urge you to review it: 

（https://www.bilibili.com/video/BV1R4sSz5EaG）

Content Creator's GW2 Account Sabotaged by "Level 46" Hack. Help!

Dear EA Support Team,

I am writing to report an urgent and serious issue: My Plants vs. Zombies: Garden Warfare 2 account was targeted by a malicious hacker, resulting in unauthorized modifications to my account and a complete block from accessing multiplayer modes.

【Incident Overview】

Time: Occurred around 01:16 Beijing Time on October 28, 2024.
Issue: Upon returning to the Backyard from a multiplayer match, all my character levels were abnormally reset to "46," and two unauthorized "313 Level Reward Sticker Packs" appeared in my Sticker Shop. Since then, the account has been completely locked out of multiplayer.
Nature: The "Level 46" reset is a known unofficial exploit used by hackers as a form of retaliatory "account blocking" against legitimate players.
Evidence: Here is the live stream recording from that day, which clearly shows the state of my account before and after the attack: [此处插入直播链接/Please insert your stream link here]

【My Role & Contributions】

I am a long-time content creator from China. Since 2016, I have been dedicated to promoting the Plants vs. Zombies franchise, especially Garden Warfare 2, on my Bilibili channel (https://space.bilibili.com/39507722). My videos have garnered over 4.36 million total views, with several Garden Warfare 2 review videos exceeding 100,000 views each. Through my content, I have helped attract tens of thousands of new players to the game and have built a meaningful presence within the Chinese PvZ community. I have also contributed to well-known PvZ modding projects in China. It would be devastating if my 8 years of passion and dedication were to be cut short by a despicable hack.

【 My Appeal】

This incident was not caused by any violation on my part, but was a targeted attack against me as an active community member. I sincerely appeal to you to thoroughly investigate this matter and help restore my account to its normal state. I have nothing but love and trust for EA and PopCap Games, and I truly hope that this malicious act does not disillusion a dedicated creator.

If we choose to look away today, when disaster strikes us tomorrow, there will be no one left to speak up for us. I firmly believe that EA stands on the side of justice and protecting its community.

Thank you for your time and understanding. I look forward to your response.