I play PvZ GW2 on Xbox Series X my gamer tag is SkyCaboose8055 my EA email is [edit: email address removed] and my name is [removed] ([edit: email address removed] is also the email i use for my xbox account) I played a game of Garden Ops on Zen Peak with Party Citron (i was leveling him up) the match was laggy due to the host having poor connection I have a stable connection cause my Xbox is hardwired into my router. Midway through the match I leveled Party Citron to Advanced Lvl 9 granting me the Overheat Upgrade it appeared on screen stating I've unlocked the upgrade. I completed the session returned and rushed over to the Customization booth to equip my newly acquired upgrade but the game glitched out and says I've never earned the upgrade which is infuriating cause that is 1 of the most useful and important upgrades to Citrons as a whole and this had to happen on 1 of the Legendary Citrons, And I happen to be 1 of the lucky few to have the Unicorn Chomper unlocked and if I restarted my progress I'd had 0 way of getting the Unicorn back, even in the Almanac when viewing Party Citron for the ratio of Unlock/Locked upgrades it's 1 behind where it should be. Please fix my Party Citron so I could use him again

This seems like when you first unlocked the upgrade the lag in the match interfered with the game giving you the upgrade, i don't know if it's possible to get the upgrade back without manually modifying your save data which is already very complicated to do on consoles. Not sure if this can be fixed from happening again because it was due to lag from the host of that lobby, and because there isn't a proper team for fixing bugs and adding content for this game anymore. I got a question though. Is your party citron past advanced level 9 now, and still doesn't have the overheat upgrade?

Yes my Party Citron is beyond advanced Lvl 9 I got him to the next promotion and haven't touched him since cause of well he needs that upgrade to be good I just wished there was a way to fix it on console granted I know stupid old game but still, I would think if I level him up more I'd get it again but I already know that isn't gonna happen

@NooTTWI3ULTUR3 Wait I wouldn't have thought you could modify the save data at least on console and I wouldn't think it be possible cause of anticheat protocol

@skycaboose55 You cannot alter them on Xbox. With this one, the only real way to get that resolved would be to get everything synced up with the servers. OR, have the ability to gain it again which sadly isn't possible. There are steps I can send you. No guarantee they will work but if you would like to try, let me know!

@skycaboose55 It is possible but its unrealistic cause it takes a lot of effort to do on consoles, and only GW2 on PC has the anti-cheat, so i don't think that would be a viable option to get the upgrade back sadly.

[Xbox] PvZ GW2 Unable To Equip Citron Overheat Upgrade

12 Replies

BrainzBrains
New Vanguard
2 years ago
This seems like when you first unlocked the upgrade the lag in the match interfered with the game giving you the upgrade, i don't know if it's possible to get the upgrade back without manually modifying your save data which is already very complicated to do on consoles. Not sure if this can be fixed from happening again because it was due to lag from the host of that lobby, and because there isn't a proper team for fixing bugs and adding content for this game anymore.

I got a question though. Is your party citron past advanced level 9 now, and still doesn't have the overheat upgrade?
skycaboose55
2 years ago
Yes my Party Citron is beyond advanced Lvl 9 I got him to the next promotion and haven't touched him since cause of well he needs that upgrade to be good I just wished there was a way to fix it on console granted I know stupid old game but still, I would think if I level him up more I'd get it again but I already know that isn't gonna happen
skycaboose55
2 years ago
@NooTTWI3ULTUR3 Wait I wouldn't have thought you could modify the save data at least on console and I wouldn't think it be possible cause of anticheat protocol
EA_Shepard
Community Manager
2 years ago
@skycaboose55 You cannot alter them on Xbox. With this one, the only real way to get that resolved would be to get everything synced up with the servers. OR, have the ability to gain it again which sadly isn't possible.

There are steps I can send you. No guarantee they will work but if you would like to try, let me know!
BrainzBrains
New Vanguard
2 years ago
@skycaboose55 It is possible but its unrealistic cause it takes a lot of effort to do on consoles, and only GW2 on PC has the anti-cheat, so i don't think that would be a viable option to get the upgrade back sadly.
skycaboose55
2 years ago
@EA_Shepard Yes I would like to try the steps for the chance it could fix (im hoping this works)
skycaboose55
2 years ago
@EA_Shepard Yes I would like to try the steps for the chance of it fixing the issue (hopefully it will work and not corrupt any other data)
(Have you been getting/seeing my responses?)
EA_Shepard
Community Manager
2 years ago
@skycaboose55

Xbox Series X

Quit all running Apps (For Series X|S consoles)

Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates

Try the steps in our Connection and Advance Connection Guides

Open you're Xbox NAT Type

Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

Once the basics are done you have a few options:

Uninstall the game

Log out of your Xbox profile

Log back in

Redownload game
skycaboose55
2 years ago
@EA_Shepard I did all those steps and nothing it didn't work
EA_Shepard
Community Manager
2 years ago
@skycaboose55 I am asking about it but bottom line this may be an issue that cannot be resolved as there isn't a way to fix one character like that.