Hey guys. I can't launch the game for the second day straight on Ps4. All other games are launching just fine, but I always get this message. What's wrong?

Hey @raufchik1 Can you try restoring the game licenses in your PS4 settings, and doing a hard reset on your Console? Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so, and turn it back on. Let us know if this helps. Thanks 🙂 - iluminate

You have been disconnected from the PlayStation Network and the EA servers.

8 Replies

CapitanRoyon
6 years ago
Hello @raufchik1
I'm sorry to hear about this.
Could you try some troubleshooting, just to see if that helps?
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/
I would also recommend opening ports for Battle For Neighborville:
https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues
Hope this helps.
Regards 🙂
raufchik1
6 years ago
@CapitanRoyon I tried everything, still same ☹️
iluminatethesky
Legend
6 years ago
Hey @raufchik1

Can you try restoring the game licenses in your PS4 settings, and doing a hard reset on your Console?

Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so, and turn it back on.

Let us know if this helps.

Thanks 🙂

- iluminate
raufchik1
6 years ago
@iluminatethesky It helped! Thank you so much!
iluminatethesky
Legend
6 years ago
@raufchik1,

You're very welcome!

Glad to hear it worked out for you 🙂

- iluminate
gfgfgf15
3 years ago
@iluminatethesky Hi there, i am having the same problem, i just purchased the game but can’t access it, i keep getting the same error as the op mentioned, i’ve tried the fix you suggested, uninstalled the game all together then reinstalled it, checked and rechecked my internet to no avail. Please help
iluminatethesky
Legend
3 years ago
Hey @gfgfgf15
Are you playing on a wired connection or are you using WiFi?
Thanks,
- iluminate
EA_Darko
Community Manager
3 years ago
Hey @gfgfgf15 as this thread is quite old it has been closed.

Should you continue to have an issue please create a new thread with as much info as possible.

Darko

Forum Discussion

You have been disconnected from the PlayStation Network and the EA servers.

8 Replies

About Plants vs. Zombies™ Franchise Discussion

Recent Discussions

Suggestion for Plants vs. Zombies™ Garden Warfare 2

Dear Development Team of Plants vs. Zombies International Version:

Pvzgw1 “Continue” verification issue PS5

GW2 mystery portal

[Feedback] Support Feedback On The PvZ Series Going Forward