All I did was open up Garden Blast a pop up window pulls up. I go to push out of the window and apparently it was a button that immediately took 150 gems. FOR NOTHING. And no fail safe. This was a complete rip off. So sick of when this happens with pop up windows for no other reason than to take away gems. And I have searched the forum of who to contact or submit a ticket and have not gotten any success. Really disappointed.
Hello! I am sorry to hear about your accidental purchase. Unfortunately, here in forums they are unable to assist us with specific account and payment issues, however you can contact EA Help and speak with them privately through their secure channels.
To reach EA Help log on with your Pogo credentials, if you need assistance Community Manager EA_Lanna has developed a guide for us here > [POGO] How to Contact EA Support | EA Forums - 12464874
I hope that everything turns out well for you. Take Care ☃️
You should be able to go into your account and find a spot that shows what item you got for your gem purchase. It should help when you contact them to get your stuff(gems) back. And unfortunately, there are LOTS of games now that don't require any sort of confirmation for gem spending. Wheel of Fortune has repeatedly ripped me off thinking I'm getting a spin but it's actually charging me 30 gems for it (about $3 worth)
Hello! Sorry to hear about the challenges you are experiencing with Wheel of Fortune, this can be a bit confusing at times, we must monitor and wait for the free time.
The best advice I can offer is to check the game's homepage where you can find Daily Wheel, there will either be a Spin Now! vs Next: Countdown Clock in yellow above the word Wheel.
Spin Now! = Free 🎉
Next: With a countdown clock ⏰= Gems
To provide clarification for those who might be viewing this in a public forum, Wheel of Fortune offers one complimentary spin each day. Should you desire an additional spin on the same day, it will require 30 gems.
Free Spin will say "Spin Now!"
Paying for a Spin will say "Spin💎30"
Popup after selecting the Spin 30 button
Additionally, the only item currently for purchase in Garden Blast for 150 gems is the "Holly Jolly Pass", this also requires authorization before the purchase is finalized.
"You should be able to go into your account and find a spot that shows what item you got for your gem purchase."
Yes, we can! Our Gem Transaction record can be found on both on the Pogo website under My Account and on EA Help under Account Information.
I hope this information is beneficial to all. Please take care. 🙂
